Hotel - Night Auditor

SUMMARY

The Night Auditor position verifies and balances entries and records of financial transactions reported by various hotel departments during day. Duties will include:

• Follow proper audit procedures to balance the hotel’s daily revenue and expense transactions.
• Identify the causes of out-of-balance situations in a timely manner.
• Produce various reports for management.
• Take initiative to correct errors to prevent re-occurrence.
• Follow the hotel’s recommended guest arrival and departure procedures.
• Answer guests’ questions about the hotel services and amenities.

• Prior cash handling experience necessary.
• High School graduate or G.E.D. equivalent.
• Requires high school math level.
• Ability to communicate effectively with the public and other employees.
• Read, write and speak English fluently.
• No employee will pose a direct threat to the health/safety of self or others.

• CUSTOMER SERVICE:
  Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner.
• WORK HABITS:
  Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints.
• PERSONAL DEVELOPMENT:
  Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job.
• SAFETY AND SECURITY:
  Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions.
• FRONT DESK OPERATIONS:
  Follow the hotel’s recommended guest arrival and departure procedures; understanding of computer-based front desk systems is sufficient to perform the primary responsibilities of the job; answer guests’ questions about the hotel services and amenities.
• NIGHT AUDIT PROCEDURES:
  Follow proper audit procedures to balance the hotel’s daily revenue and expense transactions; make few errors in the balancing process; identify the causes of out-of-balance situations in a timely manner; produce various reports for management; take initiative to correct errors to prevent reoccurrence.

• Constantly. Ensure that all charges of the day have been properly posted to the appropriate guest folio or master account.
• Constantly. Ensure that all food and beverage outlets have been balanced and z’d out.
• Constantly. Ensure that all front office charges, and miscellaneous charges and adjustments have been posted and balanced out.
• Constantly. Ensure that all guest charges have been balanced and all appropriate reports have been run and all supporting documentation is attached to the appropriate reports.
• Constantly. Maintain work area neat and organized.
• Constantly. Post room and tax to each guest folio.
• Constantly. Report all unsafe conditions immediately.
• Constantly. Review and analyze all adjustments.
• Constantly. Thoroughly understand accounting machines for front office and food and beverage functions. Ensure that each cashier outlet and front office cashier’s work has been properly completed and balanced.
• Frequently. Answer telephones.
• Frequently. Check guests in and out.
• Frequently. Complete other duties as assigned by supervisor to include cross training.
• Occasionally. Attend all mandatory meetings.
• Occasionally. Inform management of any control problems.

• SITTING:
  Frequently. Sitting behind a desk in a backed chair.
• STANDING/WALKING:
  Constantly. At the front desk on tile or carpet.
• CROUCHING (BEND AT KNEES):
  Frequently. Loading computer printers.
• KNEELING/CRAWLING:
  Rarely.
• STOOPING (BEND AT WAIST):
  Rarely.
• CLIMBING:
  Rarely.
• BALANCING:
  Rarely.
• LEG/FOOT USE:
  Rarely.
• REACHING (OVERHEAD/EXTENSION):
  Occasionally. Reaching across the…