Driver Shuttle Bus-St. Regis

Position Summary

Provide personalized service and attention to fulfill all guest needs, including but not limited to: delivering coffee and tea on request, preparing notes of new arrivals to communicate important preferences to the entire hotel operation, coordinating with the front desk to prepare VIP rooms, checking the room key and verifying that every detail meets guest expectations and requests, cooperating with the front desk to escort early arrivals, being present during guests check‑in to anticipate needs, completing Butler flags in local systems created by reservation, sales and other departments, and sending pre‑arrival emails.

Coordinate with front desk to escort VIPs to their rooms and work closely with Guest Services and Engineering departments on requests. Pick up laundry requests from guests, follow up on laundry delivery, and return laundry promptly.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others, and support the team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by supervisors.

• Education:
  
  High school diploma or G.E.D. equivalent.
• Related
  
  Work Experience:
  
  No related work experience.
• Supervisory
  
  Experience:
  
  No supervisory experience.
• License or Certification:
  None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.