Accounts Receivable Specialist

Full‑time, entry level staff position that reports to the Bursar. The Accounts Receivable Specialist is responsible for accurate processing, reporting, and reconciliation of University payments, assisting students in all aspects of their accounts, providing clerical support, and ensuring exceptional customer service. The position requires the ability to protect and maintain the confidentiality of data communications. It is expected to work 37.5 hours weekly, from 8:30 am to 5:00 pm, with two hybrid days to be determined.

• Respond to in‑person, phone and billing support email inquiries.
• Co‑manage recording all cash transactions in the ERP system, including student payments and miscellaneous cash transactions, and prepare bank deposits.
• Manage the department email account.
• Manage the payment plan program for students.
• Review payment batches for accuracy of year and term.
• Assist with the Partnership Invoice workbook.
• Assist with health insurance customer service.
• Assist with the 1098T customer service.
• Provide prompt and courteous customer service at all times.
• Perform special projects as requested by the Bursar.
• Assist in the annual audit and various University functions as needed.
• Work collaboratively with Student Financial Services staff to assist students in reconciling their tuition accounts.
• Perform collections and due diligence procedures on outstanding accounts receivable as directed.
• Provide timely assistance and guidance to students on financial matters and resolve inquiries/issues that may arise from students or any internal department.
• Document pertinent information or discussions with students in the electronic notepad of the student’s record in a timely manner.
• Communicate and work with other student services offices to promptly and effectively resolve student inquiries.
• Explain and enforce all University policies that impact student accounts.
• Treat all employees, students and University guests with civility and refrain from actions that disrupt efficient functioning.
• Attend training as required.
• Perform any other duties or tasks as assigned by the University.

• BA/BS preferred, but not required.
• Minimum 2 years customer service and office clerical experience.
• Experience in financial aid and bursar office setting preferred.
• Follows directions and completes tasks accurately and accepts supervisory input and constructive criticism.
• Demonstrated ability to handle multiple tasks, duties and responsibilities and shifting timelines effectively and meet deadlines.
• Demonstrated excellent business writing and verbal communication skills.
• Ability to work well under occasional pressure and time constraints.
• Solid organizational skills, accuracy and attention to detail are a must.
• A strong commitment to the mission of the University.
• Ability to establish and maintain effective working relationships with all members of the University community (students, faculty, staff, administrators).
• Ability to adhere to University policies and procedures.
• Ability to handle confidential information with discretion and within FERPA and HIPAA guidelines.
• All new employees must complete the FERPA, Anti‑Harassment, and any other required online trainings within 15 days of employment.
• General knowledge of the University’s mission, purpose and goals and the role this position plays in achieving those goals.