Dental Office Manager

Flagship Dental Group in Longmeadow, MA is seeking an experienced Dental Office Manager to oversee the daily operations of our patient-focused dental practice. You’ll be joining an experienced team in a well-established practice with strong systems and operational support already in place.

This role plays a key leadership position within the practice and works closely with providers and leadership to support schedule efficiency, case acceptance, and overall practice performance.

To be considered for this position, candidates must have prior experience as a Dental Office Manager.

Schedule:

Monday - Wednesday 7:45 am - 5 pm, Thursday 7:45 am - 6 pm, and Friday 7:45 am - 4 pm Responsibilities

Oversee day-to-day operations of the dental office to ensure an organized, efficient, and patient-centered environment

Lead and support front office and administrative team members while fostering a positive, collaborative team culture

Manage and optimize the provider schedule to support productivity, efficient patient flow, and a positive patient experience

Responsible for insurance verification, billing processes, and patient financial communication to ensure accuracy and clarity

Run and review key practice reports to monitor scheduling efficiency, production, collections, and overall office performance

Review and confirm employee timecards, hours worked, and PTO to ensure accurate payroll submission

Support treatment plan presentation and case acceptance through effective patient communication, financial coordination, and scheduling follow-through

Collaborate closely with providers and leadership to support practice goals, patient satisfaction, and overall office performance

Participate in weekly and monthly meetings to collaborate with leadership and stay aligned on KPI’sPerform other duties and responsibilities as assigned by management

Full-time Benefits We recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including:

Health insurance starting on your first day of employment

Vision insurance

Paid vacation time

Paid holidays

Paid sick time Dental and orthodontic benefits
401(k) retirement plan with employer contribution

Consistent, set schedule (no weekends!)#simplyden

Prior Dental Office Manager experience required

Hands-on experience with dental insurance processes, billing, and patient financial coordination

Proven ability to lead and support administrative teams in a fast-paced dental practice environment

Experience managing HR-related matters within the office

Strong organizational, communication, and problem-solving skills

Experience managing provider schedules and supporting efficient patient flow Ability to review and interpret practice performance reports including production, collections, and scheduling metrics

Experience with dental practice management software preferred
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