Assistant Director Advising Operations and Outreach

Job Details

Job Location:

Longmeadow, MA 01106
Position Type:
Full-Time Salaried
Salary Range: $52,000.00 - $63,000.00

Job Shift: Day
Supervisor:
Dean for Retention and Advising
Position Code: ADAOO
Status: FT

Hours:

M-F 8:30 am - 5:00 pm

Job Location:

Longmeadow, Hybrid
Exempt (Yes/No):
Yes

The Assistant Director of Advising Operations and Outreach is responsible for the University’s student success and advising management systems across student populations. This includes supporting software applications used to support student advising and retention. Working with a team of professional advisors, the Assistant Director ensures the University systems meet the needs of the student success and retention efforts, streamlining communication and support to students and advisors.

The Assistant Director will leverage data and technology to coordinate meaningful outreach to students throughout their educational journey. The Assistant Director will assist in the development and review of advising related assessment, developing regular reports related to student success and persistence. The Assistant Director will also provide advising to a caseload of up to 100 students.

• Maintain an assigned caseload of students, providing holistic advising, proactive outreach, course registration support, and referrals to campus resources as appropriate.
• Assist Dean, leading all administrative operations for non BPO Advising and Retention efforts, including student hires, budget management, departmental communications and calendaring, website, social media, retention tracking and reporting, and system optimization efforts.
• Develop business practices, policies, and procedures for students, faculty and staff on the use of student success management and advising tools.
• Coordinate communications related to business practices, policies and procedures of student success management and advising tools.
• Apply project management processes to ensure successful project implementation and execution of advising and student success operation ensuring program deliverables are met and activities are completed in a timely manner.
• Create and maintain faculty and staff user accounts.
• Create and execute semester and yearlong communication and event plans for the Advising Center.
• Coordinate work through cross-functional teams, including student affairs staff involved in case management, IT, Academic Deans, faculty and Career Advisors to improve integration with disparate systems and data courses.
• Review and evaluate program effectiveness; assist in data management and compilation of reports.
• Work with vendors to research issues and test functionality of the systems, and implement ongoing systems improvements and enhancements.
• Coordinate development and implementation of necessary trainings related to student success management tools.
• Coordinate advising operations and processes including staff onboarding, training and operational materials, new student onboarding, registration, early alert reporting, midterm grade review (Trad), add/drop, university withdrawals, non-par processes, and post session outreach, and assessment.
• Pull, analyze, and distribute reports using Salesforce, Jenzabar, Google Suite, and PowerBI to inform decision-making and track progress toward retention goals.
• Contribute to the planning and implementation of student success initiatives, ensuring they are data-informed and measurable.
• Assist in developing or administering virtual and in person events such as orientation and BPO 099, webinars, ceremonies, graduation activities.
• Assist Dean in leveraging AI and predictive analytics to identify at-risk students, developing communications plans for proactive outreach.
• Maintain thorough and accurate documentation of activity utilizing technological tools such as a CRM and Student Information System.
• Assist in the development of data dashboards and tracking to inform advising and retention efforts.
• Evaluate processes and procedures and make recommendations for continuous improvement in the student experience by thoughtfully utilizing technology, customization and workflow design.
• Support recruitment, marketing,…