Sales and Service Coordinator; Witbank

Introduction

Sales/Service Coordinators will be responsible for supporting the sales team and customers during the sales and service process as well as helping customers resolve sales/service-related issues in a timely manner, generally providing real-time support.

• Coordinate and support the sales team — Schedules service rosters, filing important documents and communicating relevant information to all stakeholders.
• Review stock levels to meet sales orders.
• Send requests to Warehouse Supervisor for stock replenishment.
• Ensure on-time delivery of sales orders as agreed with customers.
• Monitor the team’s progress
  , identify shortcomings and propose improvements.
• Assist the sales/service team in meeting their objectives.
• Train and coach new interns or sales/service coordinator learnerships.
• Prepare sales quotes for customers.
• Support the Key Account Managers, Technical Expert, and Service Manager.

• Managing customer expectations
• Inform customers of unforeseen delays or problems
• Respond to customer inquiries and complaints
  , and provide after-sales support when requested.
• Agree on delivery dates and times with other departments to ensure customer expectations are met.

• Read and evaluate sales/service reports
  .

• Handle the processing of all orders with accuracy and timeliness.
• Manage and reconcile petty cash
  .

• Creates new and innovative ideas to sell products
  .
• Submit any new innovative ideas to management in the PDRI meetings weekly.
• Ensure the adequacy of sales/service-related equipment or material
  .
• Assist the marketing department in new marketing campaigns.

Ensure adherence to the company’s policies and procedures

Desired Experience & Qualification
:
Grade 12 or Matric + Degree in Business Administration