Internal Writer

Responsibilities

Process and Procedure:

• Effectively translate Sales and Customer expectations for each delivery by converting the information on a Celebrate to a work order
• Ensures each unit is clear of all recalls, service bulletins, and warranty issues prior to delivery
• Communicate issues and changes to a scheduled delivery to ensure a great customer experience
• Create packets for internal, external, and warranty work orders, which include all necessary documentation for the preparation of a unit
• Creates and finalizes work orders
• Complete used repair sheets for the “W” drive after the prepping of all used RVs
• Creates service files for all new customers
• Completes work orders within 24 hours after delivery to ensure posting is not delayed
• Complete tasks in CAMP in a timely manner

Communication:

• Collaborates daily with Service Manager/Assistant Manager, Shop Foreman, and Sales Manager to provide solutions related to deliveries
• Ensures updates/revisions to sales orders are communicated in a timely fashion to the proper individuals
• Updates cash work order status in CAMP and provides a copy to the Delivery Coordinator if applicable
• Acts as liaison to the Sales Department by being the “go-to” person for all sales-related steps in the delivery process

Thoroughness:

• Reviews and verifies all sales orders are accurate and correct
• Maintains Sold Units Storage Log

• Excellent written and verbal skills
• Experience with RV or Automotive Service Writing experience a plus.
• Ability to multitask and complete tasks in a timely and efficient manner.
• Must be extremely detail oriented and organized.
• Familiarity with MS Office Suite.
• Customer Service experience a plus
• Valid driver’s license.

General RV offers the opportunity to build a career, make a difference, and be part of an exciting industry. We boast a comprehensive benefits package that includes medical, dental, vision, life insurance options, paid vacations and a 401k with company matching

This role has a compensation range of $17 - $20 per hour based on experience and skill set. Some candidates with RV industry or transferable experience may receive increased compensation subject to leadership approval.