Human Services Eligibility Technician B

Human Services Eligibility Technician B

Boulder County's Department of Human Services is looking to hire a dynamic group of Human Services Eligibility Technician B staff to be part of our lobby team. As the first point of contact for residents seeking information or assistance with public benefit programs, you will play an important role in creating a positive, welcoming experience for everyone who walks through our doors.

Lobby technicians perform the full journey-level Eligibility Technician B duties: gathering and reviewing information, assisting applicants with forms and documents, explaining program requirements and rights, entering and verifying data in the Colorado Benefits Management System (CBMS), and processing initial and ongoing eligibility for Medical Assistance programs, all in a high-volume, in-person environment. This role allows you to apply your eligibility expertise while directly supporting community members face-to-face.

Our lobby staff are friendly professionals who greet residents, answer questions, accept paperwork, ensure it reaches the right team, and help process paperwork accurately. As the "face" of our team, you help set the tone for the services we provide and make a lasting impression on our community.

This is a full-time, benefited position that will work Monday - Friday 8:00am - 4:30pm. This position requires in office work most of the week (expect 3-4 days in the office) the other day could be worked remotely. In office work will include working out of one of our three different offices:
St Vrain Community Hub (515 Coffman St, Longmont), Boulder Office (3460 Broadway, Boulder) and/or SE Hub (1755 S Public Road, Lafayette). Under Fair Labor Standards Act (FLSA) guidelines, this position is non-exempt (eligible for overtime).

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range: $55,116.00 - $67,254.00 Annually

Tentative Hiring Timeline:

• Phone Screening:
  Week of July 13th
• First Round Interviews:
  Week of July 20th
• Reference Check:
  Week of July 20th

New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit student aid.gov for more information.