Product Manager, Product Details & Parts Solutions, eCommerce

• Own the Product Details & Parts Solutions roadmap
• Improve Product Detail Pages to clarify products, specifications, compatibility, and purchase considerations
• Lead the evolution of 2D parts diagrams and 3D parts models
• Enhance Planned Maintenance Kit and Small Repair experiences
• Identify and resolve customer pain points causing uncertainty, hesitation, or incorrect part selection
• Translate customer behavior, data insights, and stakeholder input into prioritized product improvements
• Partner with Engineering and UX teams to deliver intuitive purchasing experiences
• Lead the end-to-end scrum process and set agendas for Engineering and UX partners
• Drive stakeholder alignment and move initiatives forward
• Improve customer confidence, conversion, and purchase accuracy across eCommerce journeys

• 5–7 years of experience owning customer-facing digital product experiences in eCommerce or related industries
• Proven ability to own a product area end-to-end and deliver measurable customer and business outcomes
• Strong experience working with engineering teams in scrum/agile environments, including shaping backlogs
• Experience using customer behavior, analytics, and feedback to prioritize product investments
• Strong problem-solving and analytical skills
• Excellent communication and stakeholder management skills
• Ability to simplify complex customer needs into intuitive digital experiences
• Proven ability to work independently and drive progress in complex environments
• Experience improving Product Detail Page (PDP) experiences or other purchase-decision experiences
• Experience helping customers identify, evaluate, or validate complex products before purchase
• Experience with visual product experiences such as diagrams, schematics, interactive models, or configurators
• Experience improving customer confidence, purchase accuracy, or conversion in eCommerce environments
• Familiarity with parts, service, maintenance, or technical product journeys
• Proven ability to lead and coordinate complex, cross-team initiatives to completion
• Ability to translate customer uncertainty into clear, actionable product improvements
• Comfort operating in ambiguous environments with multiple dependencies
• Knowledge of business analysis and related tasks, techniques, and tools
• Knowledge of decision-making processes and critical-thinking tools and techniques
• Knowledge of software change request management
• Knowledge of software problem management
• Knowledge of software product business operations and product vision
• Knowledge of User Acceptance Testing (UAT) activities, tools, and techniques
• Visa sponsorship is not available for this position
• Successful completion of a drug screen required for employment

Demonstrates expertise in managing customer-facing digital product experiences, particularly in eCommerce, with a focus on improving Product Detail Pages and enhancing customer confidence and purchase accuracy. Proven ability to lead cross-functional teams in agile environments and translate customer insights into actionable product improvements.

• ECommerce Product Management
• Agile/Scrum Methodologies
• Customer Behavior Analytics
• Product Detail Page Optimization
• Stakeholder Management

• Product Roadmap Ownership
• 2D/3D Parts Diagrams
• Visual Product Experiences
• User Acceptance Testing (UAT)
• Business Analysis Techniques

• Problem-Solving
• Analytical Skills
• Communication Skills
• Independence
• Critical Thinking

• Customer-Facing Digital Products
• Purchase Decision Experiences
• Parts and Service Maintenance
• Technical Product Journeys
• Software Change Request Management