Customer Service Representative- Part-Time

Job Description

The Part‑Time Customer Service Representative will register bidders, answer inquiries, process payments and other sale related activities.

Location:

Longmont, Colorado. Regular hourly week with overtime during auctions including weekends and evenings. The position also supports reception during sales and backup between sales.

• Process Bidder Payments
• Provide customers with information regarding fee structures and methods of payment
• Provide step‑by‑step information on how to register online and how to direct customers to our auxiliary platforms and services
• Provide additional support for our Key Room
• Maintain confidentiality of all information
• Ensure superior customer service is delivered always to all customers
• File and photocopy as required
• Comfortable with Word/Excel
• Provide additional administrative support as needed by different departments
• Answer the phones and customer courtesy calls post‑sale
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work

• Previous work experience with in‑person customer service
• Experience using computers and ability to learn new technology and software
• Excellent keyboarding skills for data entry
• Commitment to providing outstanding customer service
• Ability to work well and maintain a positive attitude in high‑pressure situations
• Organized, detail‑oriented and able to multi‑task in a fast‑paced environment
• A friendly, outgoing, patient personality
• Thrive working as part of a team, pitching in wherever needed most
• A high degree of personal integrity