Client Support Specialist

Client Support Specialist

The Staff Pad has partnered with one of Colorado's largest account receivable management companies to hire a Client Support Specialist. Headquartered in Longmont, this industry leader works with organizations across all 50 states, providing expert support in managing revenue cycles. Under the supervision of the Account Manager, the Client Support Specialist I oversees daily, weekly, monthly, or ad-hoc tasks from a BC Services client as assigned.

The specialist will work closely with the Account Manager to ensure tasks are completed on time and meet the quality standards.

Responsibilities:

• Interaction with clients via email, phone and face-to-face correspondence
• Liaison and advocate to client's needs and/or requests
• Maintain, strengthen and build rapport with our clients by communication daily and traveling for frequent site visits
• Compilation and creation of reports that are requested
• Communicate professionally, accurately, effectively, and concisely in both written and verbal practices
• Work queues or work lists as assigned by manager to support the day-to-day tasks required by client

Qualifications

Required:

• High School diploma or equivalent
• One year of customer service experience
• Knowledge of Microsoft Word, Microsoft Excel, and many other computer skills such as encryption of data and ability to easily learn new program platforms
• Must display positive and professional communication and demeanor
• Strong relationship building, problem resolution, and critical thinking skills
• Strong organizational and prioritization skills
• Ability to navigate through several levels of security and encryption to access client systems to retrieve data efficiently