Member Service Representative - Firestone

Member Service Representative - Firestone, CO

Employment Type: Full-time

Compensation: $19.95 - $21.72 per hour

The primary purpose of this position is to provide superior member service; driving member satisfaction and retention by helping members take full advantage of Wings' full range of products and services. This is accomplished through accurate and professional member transactions, enhanced member awareness of existing products and services, and timely product or service referrals.

• Providing quality member service through accurate and professional face-to-face member transactions to include new member account creation, account file and card file maintenance, and basic Service Center Control Manual procedures.
• Meeting member needs through maintaining a strong knowledge of products and services available to members and regularly providing referrals to such products and services in all areas including lending, investments, electronic banking, wealth management, and business banking.
• Complying with safety and service standards defined in the Credit Union's Policies and Procedures documents and financial regulations including BSA and CFPB.
• Meeting job training requirements.
• Maintaining a cash drawer following procedures defined in the Credit Union's Cash Control Policy.
• Remaining cognizant of and adhering to Ent policies and procedures and regulations pertaining to the Bank Secrecy Act.

• High School Diploma/G.E.D. or Equivalent.
• 6+ months customer service experience in financial services or retail delivery.

• Enthusiastic attitude regarding helping our community.
• Strong emphasis on member service and offering appropriate cross‑sell/upsell opportunities to the member.
• Strong attention to detail and accuracy of all transactions.
• Professional and courteous communication skills.
• Proficient in basic math.
• Comfortable handling physical money with a high level of accuracy with members directly.
• Exposure to Microsoft Outlook and web‑based transactional systems.
• Ability to use 10‑Key by touch is preferred.

• None

• Generous 401(k) match
• 401(k) discretionary profit sharing
• Health insurance
• Vision insurance
• Life insurance
• Short‑term and long‑term disability
• Health savings account with company contribution
• Employee assistance program
• Paid vacation, sick, floating holidays and volunteer time off
• Paid holidays
• Tuition reimbursement
• Paid parental leave

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.