Bilingual Issuance Clerk Job Longmont area,Colorado USA,Customer Service/HelpDesk

Bilingual (Spanish/English) Issuance Clerk (Accounting Clerk III)

Do you enjoy working with the public and helping others? The Boulder County Department of Human Services (HS) is seeking a Bilingual (Spanish/English) Issuance Clerk (Accounting Clerk III) to join the team. HS provides a variety of services and programs for Boulder County residents in the following areas: health coverage, food assistance, family and children services, housing, financial assistance, education and skill-building, and elder services.

The Issuance Clerk is an accounting-oriented, in-person customer service position. This position plays a vital role in the department by performing a variety of complex and specialized clerical and administrative duties that support HS clients, staff, and programs. The position is responsible for the distribution of Electronic Benefit Transfer (EBT) cards, gift cards, checks, and bus passes. The position is also responsible for receiving human services payments as well as housing rental payments.

The position requires a high degree of independent judgment and the ability to work effectively with other employees and the general public. Applicants for this position should possess excellent verbal communication and customer service skills.

This is a full-time, benefited position that will work Monday - Friday 8:00am - 4:30pm. This position works primarily out of 515 Coffman St. Longmont, Colorado but will be trained and expected to cover in all offices. Under Fair Labor Standards Act (FLSA) guidelines, this position is non-exempt (eligible for overtime).

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range : $55,116.00 - $67,254.00 Annually

Tentative Hiring Timeline:

Phone Screening:
Week of July 6th
First Round Interviews:
Week of July 13th
Language Proficiency Test:
Week of July 20th
Reference Check:
Week of July 20th

New employees receive an 80-hour bank (Download PDF reader) of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit student aid.gov for more information.

Examples of Duties

Accurately issue Electronic Benefits Transfer (EBT) cards, gift cards, and transportation passes to eligible recipients following established procedures

Assist the public in person, by email, and on the phone, providing customer service in a consistently friendly, helpful, and professional manner

Process requests with a sense of integrity and urgency, verify identifications, use and distribute appropriate forms, and obtain signatures as required

Research EBT case problems and recommend solutions to correct problems

Accurately cashier transactions including checks, money orders, and rental payments

Complete daily reconciliations of transactions

Prepare and review financial reports for deposits, and other accounting transactions

Enter accounting data into the county's computerized accounting system

Review, verify, and correct computer system accounting information

Compile and tabulate data and balance accounting records

Maintain accurate records for all issuance requests, including distribution logs, destruction logs, and daily inventory reconciliations according to state standards

Manage EBT, Regional Transportation District (RTD) and gift card inventory; troubleshoot client usage issues

Maintain excellent filing and record-keeping systems

Explain EBT card usage, fraud awareness, and account management to recipients

Adhere to confidentiality and security protocols in handling sensitive client information

Provide basic information about benefit programs to clients as needed

Participate in training sessions to stay current on policies and procedures

May train, supervise, counsel, and evaluate the work of other employees

Performs related work, as required

May be reassigned during emergency situations

Required Qualifications

PLEASE NOTE :
When completing…