Entry Level- Call Taker

Overview

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our company aims to unite fragmented communications into actionable intelligence for first responders and become the most trusted, data-centric emergency services partner. At Intrado, all of our work matters.

Emergency Call Relay Center (ECRC) is seeking a 911 Call Taker or Telecommunicator for our Longmont office (1601 Dry Creek Drive, Longmont CO 80503). This is an entry-level opportunity designed for candidates who want to start a career in 911 call taking. After approximately one year of experience and demonstrated performance, associates may have the opportunity to progress into higher-level roles with expanded responsibilities.

• Receive incoming emergency calls or texts in a 24x7 high-volume call center environment
• Shifts may include days, nights, weekends, and holidays
• Typical shifts are 10-12 hours per day
• Extended periods of sitting and working at a computer
• Schedules include set days off that are known in advance

• Handle a variety of police, fire, and medical-related calls and texts
• Gather essential information from callers to determine the appropriate routing using established guidelines and scripts
• Accurately document call details (date, time, nature of call, location, etc.)
• Use Intrado tools to ensure calls are transferred to the correct jurisdiction
• Maintain strong teamwork and communication with peers and leadership
• Provide respectful, professional service to all callers and partners

• Your own dedicated desk/workstation
• Access to on-site fitness center and café
• Structured processes and predictable role scope
• Supportive team environment focused on accuracy and quality
• Opportunity to help people during some of the most difficult moments of their lives
• Career progression opportunities into higher level support roles

• High School Diploma required
• Associate’s degree in communication, business, or related field preferred (Equivalent relevant experience may be considered)

• Experience working in a 24x7 environment preferred
• Experience working in a call center environment preferred
• Customer service experience over the phone
• Basic computer skills and comfort working with multiple applications
• Ability to remain focused in a fast-paced, call-driven environment
• Strong listening skills and attention to detail
• Ability to work varying shifts, including evenings, overnights, holidays and weekends
• Strong attendance and schedule adherence

Hear directly from the team and see behind the scenes of the ECRC:

Intrado offers a comprehensive benefits package that includes medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and additional programs such as paid parental leave, access to training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an Employee Assistance Program with free mental health resources, and more. The starting salary is anticipated between $24-25 per hour and will be commensurate with experience.

Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes applications from individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.