Teller​/New Accounts Representative-Banking

Customer Service Representative

Front Range State Bank is a locally managed independent community bank founded in 1899 located in Longmont, Colorado, offering an array of customized and personalized banking services that meet the needs of businesses and personal clientele. Front Range State Bank takes pride in developing personal relationships with its clients while maintaining the highest level of professional service.

Our mission is to not only provide personalized banking services for our clientele, but to encourage our staff to personally contribute to making a difference in the communities that we serve. The Bank is also working towards being a community leader that balances purpose with profit by considering the impact of its decisions on its workers, customers, suppliers, community, and the environment.

What we are looking for:

Front Range State Bank is looking for a driven, reliable, hardworking employee who wants to make a difference and provide exceptional customer service for our clients and in our community. If your goal is to build a career that is impactful & fulfilling, consider joining the dedicated team at Front Range State Bank in our Longmont, CO office.

Benefit Package Offered: (Subject to Eligibility Requirements)

• 401(k) Non-elective
• Medical, Dental and Vision Insurance
• Heath Savings Account with company contribution
• Employer paid Life Insurance/LTD
• AD&D Insurance
• Paid Vacation, Sick and Holiday time
• Flexible Spending Account
• Professional Development Resources/Tuition Reimbursement
• Employee Assistance Program
• An annual bonus may be paid to eligible employees based on organization & individual performance.

The Customer Service Representative serves as a primary point of contact for Bank customers and is responsible for creating a welcoming, helpful, and professional experience. Opens and services accounts, recommends appropriate Bank products and services, answers inquiries/requests, processes transactions, takes ownership of resolving account in an efficient, timely, friendly, and courteous manner by performing the following duties:

Essential Duties and Responsibilities:

• Provides clear, polite and professional communication in-person, via phone, chat, and email to internal and external customers
• Explains the different types of products available to customers and suggests the most appropriate one for their needs.
• Provides support to all assigned areas of branch operations, including new accounts, teller, and safe deposit box area.
• Use numerous software applications to perform daily tasks.
• Perform all Teller Duties including, accepting deposits, cash checks, savings withdrawals, and issue Cashier's Checks, count cash, Money Orders, Gift Cards. Accept loan payments and issue receipts.
• Verify endorsement, validity, and balance availability when processing transactions.
• Processes a variety of transactions using own judgment within limits regarding the validity of transactions presented.
• Processes mail deposits, night drop, and ATM deposits which are opened under dual control.
• Maintains a balanced cash drawer and resolves errors or discrepancies as they arise.
• Processes stop payments and Reg CC holds when needed.
• Refers questionable transactions to Teller Supervisor.
• Prepares new account documentation for all types of deposit products, including checking, savings, certificate of deposits and individual retirement accounts.
• Mails or sends through Synergy the necessary documents to customers requesting to open a new account or change an existing account through Adobe Sign.
• Makes decisions regarding the opening of new accounts and obtains all required CIP and required documentation.
• Order checks, endorsement stamps and deposit slips.
• Provide effective customer service by answering customer questions, investigating & fixing errors or other possible issues that may arise.
• Assists customers with online banking questions and enrollments. Set up customers with electronic banking services & cash management products.
• Maintains monthly records of all accounts opened and closed.
• Performs Customer Call Backs on new account opening satisfaction and log the results of those calls.
• Assists customers in balancing their DDA…