Customer Service Rep​/Expediter

Customer Service Rep/Expediter

We are seeking a friendly and efficient Customer Service Rep/Expediter to join our team at our Longmont, Colorado location. In this role, you will be the primary point of contact for our valued customers, providing exceptional service while also managing the expediting process to ensure timely delivery of products and services.

Responsibilities include:

• Responding to customer inquiries via phone, email, and in-person with a friendly and supportive demeanor
• Processing customer orders accurately and efficiently, ensuring all details are correctly captured
• Expediting orders
• Collaborating to resolve customer issues and expedite solutions
• Providing proactive updates to customers regarding their orders and any potential delays
• Identifying opportunities to upsell or cross-sell products and services when appropriate
• Contributing to the continuous improvement of customer service processes and procedures

Qualifications include:

• 1-2 years of customer service experience preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in basic computer applications and typing
• Ability to multitask and manage time effectively in a fast-paced environment
• Knowledge of expediting processes is beneficial
• Empathetic and patient demeanor when dealing with customer concerns
• Ability to work well in a team-oriented environment
• Flexibility to adapt to changing priorities and customer needs