Academic Success Center Assistant Coordinator

Title: Academic Success Center Assistant Coordinator

Position Type: APT Regular Hourly

College: Front Range Community College

Division: Academic Affairs

Department: FRCC Academic Success Center

Campus: Boulder County Campus

Location: Longmont

Salary Range:$19.35 hourly

With three campuses along Colorado’s Front Range, FRCC is the state’s largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.

Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the “Top Online Colleges” in the country by Newsweek.

One of FRCC’s main goals is to offer educational excellence for everyone. The college’s strong commitment to student success means we start by creating an inclusive and equitable environment—one where both students and employees feel they belong and are supported. FRCC’s focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.

The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.

FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We’re looking to hire people who share these values—along with our commitment to student success, equity and excellence.

The Coordinator Assistant serves as the primary point of contact for students seeking academic support, coordinates tutoring requests, assists with hiring and training processes, maintains operational systems, and helps ensure the Academic Success Center provides a welcoming, responsive, and well-organized experience for students, faculty, and staff. This is a temporary, part-time hourly position (up to 28 hours per week) supporting the Boulder County Campus Academic Success Center while the College recruits and onboards a permanent ASC Coordinator.

Part-time hours and schedule are somewhat variable per semester and cannot exceed 28 hours per week.

This position does have the opportunity to work remotely occasionally but does require a strong on-campus presence and may require occasional travel to all three FRCC campuses.

Please note:

You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.

• Under the supervision of the Academic Success Director and in collaboration with the Administrative Coordinator, organize and process tutor requests from students. Contact students to assess tutoring need, and scheduling with appropriate tutor.
• Refer student to other ASC and campus resources as necessary for support and cost saving efforts. Monitor, track, and communicate tutor requests and scheduling with ASC staff through Excel spreadsheet and Navigate (will train).
• Provide and track confirmation of sessions to tutors and students via Outlook and Navigate.
• Research, process and communicate student scheduling issues and withdrawals from the tutoring program.
• Assess incoming questions and concerns regarding all services in the center. Listen, de-escalate as needed, respond to understand, and refer to ASC program accordingly.
• Attend New Student Orientation meetings as needed/schedule allows to answer questions regarding services within the Academic Success Center.
• De-escalate low to medium emotionally charged student to decipher needs and concerns and effectively refer student to appropriate service. Refer medium to highly emotionally charged situations to supervisor.
• Serve as front line customer service, responding to student questions and concerns…