Customer Quality Engineer

INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing.

They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications.

Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety.

INFICON is headquartered in Switzerland and has world‑class manufacturing facilities in Europe, the United States and China, as well as subsidiaries in China, Denmark, Finland, France, Germany, Italy, Japan, South Korea, Malaysia, Mexico, Liechtenstein, Singapore, Sweden, Switzerland, Taiwan, the United Kingdom and the United States.

The Customer Quality Engineer is an integral member of the Quality department, responsible for driving quality performance and improvement within both product and process areas. This role requires a strong background in structured problem solving, customer and supplier interfacing, and cross‑functional quality leadership. The successful candidate will collaborate with various teams to ensure robust quality planning, process controls, and readiness for manufacturing and product launches.

Experience in semiconductor and/or cleanroom manufacturing is highly valued and having past experience working with key OEM customers within those industries.

• Act as the primary on‑site contact for customer quality‑related matters, addressing concerns and ensuring satisfaction.
• Lead the resolution of customer escalations, facilitate audits, and address issues through clear and timely communication.
• Conduct structured root cause analysis and corrective actions (using methods such as 8D and RCCA) to resolve issues and ensure timely closure.
• Ensure customer requirements are understood and effectively implemented throughout the organization.
• Prepare and present comprehensive customer reports, quality metrics, and improvement plans to stakeholders.

• Collaborate closely with the QMS Manager to ensure procedures, quality standards, and customer requirements are aligned and consistently met.
• Coordinate technical quality communication with suppliers as needed to support investigations, containment, and change implementation (without owning supplier qualification or supplier performance management).
• Partner with Production, Engineering, and other functions to enhance process stability, improve yield, and elevate product quality.
• Support cleanroom management and contamination‑control initiatives where applicable.
• Participate in internal audits, risk assessments (such as FMEA), and contribute to ongoing continuous improvement activities.
• Ensure that quality processes and controls support reliable, scalable operations, including nonconformance management, Corrective and Preventive Actions (CAPA), change control, and maintenance of control plans.

• Bachelor’s degree in Engineering, Quality, Materials Science, or another relevant technical discipline.
• 2+ years of experience in a front‑facing customer quality or site quality leadership role within a semiconductor cleanroom manufacturing environment highly preferred.
• Solid working knowledge of ISO 9001, internal auditing practices, and structured problem‑solving methodologies such as 8D and DMAIC.
• Demonstrated ability to interface effectively with customers and suppliers, manage escalations, and influence cross‑functional teams to improve quality processes and efficiencies.
• Proficiency in data‑driven quality reporting, metrics development, and analytics.
• Outstanding…