Patient Financial Counselor​/Front Office Float

Overview

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Patient Financial Counselor/Front Office Float in Longmont.

Salary Range: $19.00-$25.00

Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements:
Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistance Program; PTO, holiday pay, tuition reimbursement, and employee paid critical illness and accident insurance

• Schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines. For new and or referred patients, sets up in system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR).
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• May schedule outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre-certification as required.
• May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.

• Greet patients and visitors, acting as a support and resource during their time in the front office
• Obtain all appropriate forms, insurance cards, and identification cards and audit for completeness
• Update patient demographic and insurance information and ensure proper referrals are in place
• Work closely with the Patient Financial Counselor to collect co-pays, deductibles and other out of pocket fees at the time of visit
• Support the document control function by scanning and attaching documents into the electronic medical record
• Demonstrate an understanding of patient confidentiality to protect the patient and clinic
• Follow policies and procedures to contribute to the efficiency of the front office

• Ensure all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner.
• Perform insurance verification process on all third party payers.
• Obtain initial and subsequent pre-authorization for services and surgeries.
• Re-verify benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment. Ensure appropriate signatures are obtained on all necessary forms.
• Utilize the Summary of Patient Reimbursement and Liability form and obtains appropriate approvals as required.
• Perform financial counseling process on all patients prior to treatment, which includes patient financial obligations, billing practices and establishing payment arrangements.

High School diploma or equivalent required.

Position requires at least 3 year office experience, medical office required.

Have excellent communication skills, written and verbal. Proficiency with computer systems a requirement. Microsoft (Outlook, Word, and Excel) a plus.

• Experience working in a practice management system with insurance forms and appointment scheduling preferred
• Excellent communication skills, written and verbal. Must be comfortable communicating with medical professionals as an integral part of the care team
• High level organization, attention to detail and prioritizing required

All qualified candidates are required to pass a background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear.

Requires manual and finger dexterity, and eye-hand coordination for computer work. Occasionally lifting files…