IT Technician

Salary Range:$75,000.00 To $ Annually

Summary

Mountain View Fire Rescue is a full-service fire department that goes beyond the traditional fire service. We are committed to the safety of our community and assisting in being prepared for the unexpected. We believe in holding our department to the highest standard. Mountain View Fire Rescue is defining the future in emergency services and community involvement. We are doing this by embracing high moral and ethical standards;

we have zero tolerance for mediocrity, status quo, and irresponsible government. We take the responsibility you have entrusted us with in the highest regard and intend to honor you by not losing it.

We are seeking a skilled and motivated IT Technician to join our dynamic team. The ideal candidate will be responsible for providing onsite and remote technical support, troubleshooting hardware and software issues, and ensuring the optimal functionality of our IT systems. This role requires a combination of technical expertise, problem-solving skills, and excellent customer service. This is an in-person position which will require significant time in the field, driving and working in various locations across our District.

Primary Functions

· Diagnose and resolve hardware and software issues on-site and remotely

· Install, configure, and maintain IT equipment such as computers, radios, printers, cell phones, and networking devices

· Provide technical support for software applications and operating systems

· Assist IT team to ensure maximum availability of the 24/7 emergency response infrastructure, including CAD/radio connectivity and station alerting

· Configure new user accounts and assist with account and group changes

· Log service activity and maintain thorough documentation of technical procedures

· Provide end-user training and education on best practices and preventive maintenance

· Assist IT team with managing Microsoft 365 environment and other District applications, including updates and backups

· Collaborate with IT team on the design and implementation of technology projects and division goals

· Communicate status updates, critical issues/incidents, and recommendations to the IT team in a timely and effective manner

· Address all technical support issues in a timely manner with outstanding customer service

· Provide rotating on-call support for critical outages and emergencies

· Contribute to the division budget and goal-planning process

· Perform other duties as assigned

Knowledge, Skills, and Abilities

· Ability to work independently, efficiently, and manage multiple tasks

· Strength in providing great customer service to District employees and residents

· Integrity to manage administrative tools and information confidentially and professionally

· Ability to plan and prioritize daily support requests

· Ability to maintain excellent relationships with IT team, staff, and vendors

· Capacity to adhere to established IT processes and values

· Desire and ability to continuously adapt, learn, and cross-train

· Strong written and oral communication skills

· Comfortable travelling between various District locations and ability to operate a motor vehicle safely

· Ability to work under pressure and be flexible to changing priorities

· Expertise with Windows and proficiency with Mac, iOS, and Android operating systems

· Experience with Microsoft 365 and other cloud-based application administration

· Aptitude in installing, troubleshooting, and fixing PCs and other hardware

· Proficiency with basic Windows tools/commands such as Powershell, Ping, and Tracert

· Proficiency with networking concepts, TCP/IP, network cabling, and networking devices

· Fluency with ticketing systems and remote support tools

· Understanding of cybersecurity and best practices

· Ability to work within the command structure of a fire organization

Possess and maintain:

Education and Experience

· High School Diploma or GED is required

· Minimum associate’s degree in a technology-related field from an accredited college or university is preferred

· Minimum three years of experience in an information technology role. Equivalent combinations of education and experience may be considered.

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