Accuracy Coordinator

911 Accuracy Coordinator (Longmont, CO)

Intrado is seeking a highly detail-oriented and motivated 911 Accuracy Coordinator to join our team. This role plays a critical part in ensuring emergency calls are routed correctly by maintaining and validating key data used in 911 systems.

• Perform data updates that ensure 911 calls are routed to the correct emergency response agencies, ensuring 100% accuracy
• Responsible for performing customer data maintenance and troubleshooting support
• Serve as the point of contact for customers through email, Help Desk tickets, or phone as necessary
• Prepare and distribute a variety of data extracts
• Manage workload independently while also establishing a good working relationship with team members in order to maintain and strive to improve the level of overall service being provided

• Attention to detail, timeliness and quality orientation
• Demonstrating flexibility when transitioning between diverse tasks across multiple work streams
• Resolving data discrepancies that require a combination of standard investigation and pattern recognition
• Conducting application or task training for staff or stakeholders when necessary upon achieving areas of expertise
• Balancing a collaborative mindset and being self-directed in managing tasks autonomously

• High school diploma or GED required

• Minimum two years of experience related to clerical, database entry and customer service required
• Proficiency in MS Word, Excel, and Outlook is essential
• VBA experience is a plus

Benefits include medical, dental, vision, life and disability coverage, paid time off, 401(k) retirement plan, paid parental leave, training resources, employee discounts, critical illness, hospital indemnity, legal support, pet insurance, identity theft protection, and an EAP with free mental health resources/support.

Starting salary anticipated between $16 and $19 an hour, commensurate with experience.

Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.