More jobs:
IT - Technical Support
Job in
Longmont, Boulder County, Colorado, 80502, USA
Listed on 2026-06-03
Listing for:
TPI Global (formerly Tech Providers, Inc.)
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Overview
Role:
Technical Support 2
Duration: 12 Months Contract
Location:
Longmont, CO (onsite)
Pay Rate: $30-35/hr on W2 (all inclusive)
The role involves working in a customer-facing capacity, patiently documenting issues and performing basic troubleshooting on a desktop PC.
ONSITE:
This is an on-site position, as this is a hands-on technical support role.
- Providing first level triage and technical support to employees through tickets and in-person at the AMD Geek Street support desk
- Analyzing technician (peer) workflows to identify areas of improvement and optimization
- Identifying technician workflows which do not have supporting process documentation
- Assisting the IT team with system provisioning and device refresh/replacement
- Documentation writing
- Physical and Virtual asset stockroom maintenance
- Supporting IT project goals
- Helping to set up devices or mobile accessories
- Communicating status updates with internal clients
- Ensuring that requests are being prioritized and closed in a timely manner
- Working alongside a senior IT technician who can assist with escalations and provide guidance to advance knowledge of IT
- Learning and adhering to company policies and procedures regarding IT security and data privacy
- Engaging in knowledge-sharing sessions and training to enhance technical skills
- Basic understanding of Windows troubleshooting
- Android/iOS familiarity
- Customer-oriented mindset
- Ability to take clear notes to capture problems correctly
- A general understanding of MacOS would be helpful but is not required
- Power Shell or command line (CLI) familiarity
- CompTIA A+ certification
- Familiarity with networking concepts (DNS, LAN, WAN)
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