Guest Care Coordinator

Why This Role Matters

For many guests, their ongoing experience with Rebis is shaped not by a single visit—but by the ongoing interactions they have between visits.

Questions, concerns, scheduling changes, billing confusion, test results—these moments define trust.

The Guest Care Coordinator ensures that every one of those moments is handled with:

• Clarity
• Ownership
• Compassion
• Efficiency

• Guest Satisfaction
• Retention
• Reputation
• Continuity of Care

The Guest Care Coordinator, commonly referred to as a patient services coordinator in general healthcare/hospital settings, supports individuals who are actively receiving care at Rebis by coordinating their ongoing needs and resolving questions quickly and completely.

This role is built on the OHIO Principle — Only Handle It Once.

• Solving problems
• Coordinating care
• Reducing friction
• Ensuring guests feel supported throughout their journey

• Resolve issues during the first interaction whenever possible
• Communicate clearly and confidently
• Make guests feel reassured and supported
• Follow through on every commitment
• Manage multiple tasks without losing accuracy
• Prevent issues from bouncing between departments
• Take ownership instead of deflecting

• Assist guests with follow-up appointments and rescheduling
• Coordinate ongoing care needs across providers and departments
• Provide clear guidance on next steps in care

• Answer billing and insurance-related questions
• Help guests understand financial responsibilities
• Assist with collecting outstanding balances when appropriate

• Route prescription refill requests appropriately
• Coordinate communication regarding test results
• Manage provider messages and clinical requests
• Ensure clear communication between guests and care teams

• Assist with medical records requests
• Coordinate completion of clinical forms
• Ensure all guest interactions are documented accurately

• Respond to portal messages
• Manage queue messages directed to providers
• Assist guests with navigating digital tools and systems

This role is best suited for someone who is:

• Calm, steady, and highly organized
• Service-driven and patient-focused
• Detail-oriented and process-minded
• Comfortable managing multiple conversations and tasks
• Confident in solving problems without escalation

• Enjoy helping people feel supported and reassured
• Take ownership of problems until they are fully resolved
• Communicate clearly and professionally
• Can manage multiple responsibilities without becoming overwhelmed
• Are proactive and follow through consistently
• Take pride in accuracy and completeness

• Prefer fast, transactional interactions over problem-solving
• Become overwhelmed when managing multiple tasks
• Avoid taking ownership of issues
• Rely heavily on transferring or escalating problems
• Struggle with attention to detail

• 1–3+ years of customer service, healthcare, or coordination experience
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• High attention to detail and accuracy
• Comfort working in a fast-paced environment

• Experience in healthcare scheduling or coordination
• Experience with patient communication systems or portals
• Experience in hospitality or service-focused roles

All Guest Care Coordinators Are Expected To:

• Operate with a hospitality-first mindset
• Communicate with clarity and empathy
• Take full ownership of guest needs
• Follow through on commitments without exception
• Maintain high responsiveness
• Contribute to a collaborative team environment

Concierge Team

Concierge Team Manager / Supervisor

Rebis Headquarters:
Longmont

$21-25 per hour plus monthly bonus program

• 401(k)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Unlimited PTO plus Paid Federal Holidays
• Complimentary Rebis Health Care Access to support your personal health
• Parental Leave