Device Specialist

Device Specialist

Department:
Shared Services

Division:
Enterprise Technology Services

Hiring Range: $33.31 - $37.02/hour

Monday – Friday, 8:00AM - 5:00PM

Regular Full-time with Benefits

• Medical
• Dental
• Vision
• Flex Spending
• Defined Benefit Pension Plan
• 401(a) Money Purchase Plan
• Life & Survivor
• Term Life & AD&D
• Long Term Disability
• Bereavement
• Jury & Witness Duty
• FMLA
• Military Leave
• Parental and Caregiver Leave
• Sick
• Vacation at start of employment
• Holiday pay
• EAP
• Tuition Assistance

Other benefits:
Optional, employee elected, voluntary benefits are available.

Perform a wide variety of technical tasks in the testing, installation, and troubleshooting of desktop computing devices and software, communications equipment, and network components. Provides second-level help desk customer service.

• Prepare and determine hardware and software requirements for desktop computing devices. Install and maintain the same. Install operating systems and configure device software.
• Troubleshoot problems on networked desktop computing devices provided by the City. Maintain Help Desk ticket entry and knowledge base.
• Assist other technical staff with testing and installation of a wide variety of systems.
• Assist users in determining appropriate types of hardware components.
• Research hardware components, gather configuration information, and prepare quotes and equipment orders.
• Assist in developing and modifying internal Enterprise Technology Services procedures relating to desktop computing devices and software installation.
• Support and assist users with hardware and software problems and questions through the Help Desk. Communicate with service vendors as to the nature of the problem and diagnostic results.
• Prepare end user training documentation and provide assistance in use of desktop computing devices, network software, E-mail, and connectivity products.
• Perform basic network administration that includes setting up new users, troubleshooting log-in issues, and configuring and troubleshooting network printers and print servers.
• Perform special projects and assignments as assigned.
• Achieve and maintain a Dell Tech Direct Certification

Work is performed in a standard office environment. Work requires problem-solving skills and the ability to communicate effectively orally and in writing. Work involves frequent reading, reasoning, customer contact, multiple concurrent tasks, constant interruptions, heavy lifting and carrying (50 pounds. or more), pulling, pushing, reaching, walking, standing, bending/stooping. Work involves occasional sitting, climbing, twisting, kneeling, and squatting.
Requires frequent travel to other departments.

Education and experience equivalent to an Associate Degree from an accredited college with major course work in computer science or a closely related field and at least one year of experience with MS Windows compatible hardware and software, Microsoft Office programs. Experience with, Microsoft Active Directory and Network knowledge is highly desirable. Experience supporting mobile devices, printers and other peripherals.

Valid Colorado Driver's License required.

We’re committed to building a team that reflects the diversity of the communities we serve. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications, and encourages all candidates to apply and help us achieve our goal of creating an inclusive and equitable workplace.

The selection process will include complete job description review, personal interview, background investigation, criminal background check, and substance screening. Unescorted Security Clearance Required.

The City of Longmont is an equal opportunity employer. The City affirms its commitment to diversity and to complying with all applicable federal, state, and local laws regarding nondiscrimination in employment. The City will not discriminate against any person in recruiting, examining, appointing, hiring, training, placement, termination, layoffs, recall, transfer, leave of absence, promoting, compensating, retaining, disciplining, or any other personnel action on the basis of age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, genetic information, marital status, veteran status, status with regard to public assistance, physical or mental disability, or any other characteristic protected by federal, state, or local law, except when any of these categories constitutes a bona fide occupational qualification (i.e., an actual qualification for performing a job).If

you need special assistance in the selection process, please contact the Human Resources Department in advance to make arrangements.

AN EQUAL OPPORTUNITY EMPLOYER

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