General Manager

The General Manager, based at a corporate location within 40 miles, is responsible for overseeing all day-to-day store operations while fostering a positive, high-performing team culture. They act as both the face of Ziggi’s Coffee to customers and the leader who develops and empowers team members to succeed. The GM drives exceptional customer experiences, ensures operational excellence, manages financial performance, and cultivates future leaders—all while modeling Ziggi’s values and energy.

The expected pay range of the General Manager position is $23-30 per hour, depending on experience and training success, with a hiring range of $22-27 per hour, plus tips.

• Ensures Ziggi’s "Standards of Service" are consistently upheld: exceptional customer service, excellent drink/food quality, accuracy, consistency, and speed.
• Addresses customer concerns promptly and professionally, ensuring resolution and documenting as needed.
• Regularly observes and audits guest interactions and product quality to ensure consistency with brand standards.
• Acts as a brand ambassador in the community, building relationships and representing the Ziggi’s brand positively.
• Recruits, interviews, hires, and onboards new team members.
• Provides continuous training, coaching, recognition, and corrective action when needed.
• Builds and sustains a positive work environment that motivates and engages employees.
• Identifies and develops high-performing team members for leadership roles.
• Creates and maintains weekly schedules that align labor needs with sales, budget, and compliance requirements.
• Implements succession planning by identifying and mentoring team members for future leadership positions.
• Models professionalism, accountability, and teamwork, setting the tone for the store culture.

• Maintains a clean, safe, and organized store that meets all Ziggi’s standards.
• Oversees product preparation, stocking, equipment maintenance, and cleanliness to meet all health, safety, and food safety regulations.
• Places and manages vendor orders; tracks inventory and minimizes waste.
• Prepares and submits accurate bank deposits.
• Monitors daily operations to proactively identify and resolve potential service disruptions.
• Ensures all required documentation, logs, and compliance reports are completed accurately and on time.

• Manages controllable expenses, including labor and cost of goods sold.
• Analyzes sales and operational data to identify opportunities for improvement.
• Partners with Store Owner/District Manager to achieve store-level financial goals and ensure overall profitability.
• Actively drives sales through team engagement, upselling, and community involvement.
• Creates action plans to improve underperforming areas of the business based on data analysis and performance trends.
• Drives local store marketing initiatives in partnership with the Owner/District Manager to increase traffic and sales.
• Maintains consistent, open communication with staff, the Leadership Team, Store Owner, and District Manager.
• Participates in leadership meetings, provides updates, and ensures alignment with company initiatives.
• Provides timely feedback, clear direction, and consistent follow‑up to ensure alignment across all levels of the team.

• Performs additional responsibilities as assigned to support store and company success.

• Strong leadership and coaching skills with the ability to build, develop, and retain high-performing teams.
• Excellent customer service and problem‑solving skills.
• Strong business acumen with the ability to manage P&L drivers including labor, sales, and inventory.
• Good analytical and math skills to create and analyze reports, sales statistics, and spreadsheets.
• Ability to work with a sense of urgency in a fast‑paced environment.
• Effective communication skills, both verbal and written.
• Ability to prioritize and manage multiple responsibilities while meeting deadlines.
• Proficiency with Microsoft Office Suite or related software.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• In‑depth knowledge of food safety,…