Canada Sr Services Manager

Canada Sr Services Manager (T700/CT7 True Choice Defense)

Job Summary:

The Canada T700/CT7 True Choice Defense Services Manager is accountable for delivering all contracted requirements and leading a cross‑functional, matrixed team supporting T700 and CT7 engine repairs and services. This role is the primary point of contact in Canada for all customer interactions with GE Aerospace and drives operational readiness outcomes. The manager also oversees global Rotorcraft Entry‑into‑Service (EIS) efforts for GE Aerospace‑powered rotary‑wing fleets and may support other countries as required.

• Customer Leadership
  :
  Own the customer interface for all military end‑use T700/CT7 sustainment activities, including RFQs, contractual interactions, and overall customer experience.
• Program Governance
  :
  Lead recurring customer program reviews (status, program management, technical) to communicate fleet readiness, risks, and mitigation plans.
• Cross‑Functional Integration
  :
  Coordinate execution across internal teams (CPM, FSRs, FSE, Repair Engineering, Materials/CAM, Sales, Services) and external partners to meet readiness and SQDC targets.
• MRO Performance Management
  :
  Manage MRO relationships and performance, including engine/component evaluations, repair proposals, and regular repair status reviews to drive on‑time delivery.
• Proposal Development
  :
  Prepare and deliver engine and component repair proposals by consolidating technical, commercial, and schedule inputs from MROs and internal teams.
• Materials and Provisioning
  :
  Lead forecasting and provisioning planning with the customer and internal materials team to define provisioning requirements and support engine/component shop visits.
• Turnaround Time (TAT) Improvement
  :
  Drive TAT improvements by integrating forecasts, part demand, shipments, inventory, and MRO execution; resolve constraints and optimize material flow.
• Reporting and Accountability
  :
  Maintain clear reporting on engine and inventory status, KPIs, and contract deliverables (including CDRLs) to ensure transparency and accountability.
• Renewals and Commercial Execution
  :
  Lead renewal and commercial activities, including CRM opportunity management, cost build‑ups, pricing, and proposal development within guidelines.
• Fleet Transitions and Growth
  :
  Support fleet transitions and growth (including T700 to CT7 sustainment) and develop EIS and True Choice Defense campaign packages for new or expanding fleets.
• Global EIS Leadership
  :
  Lead entry‑into‑service planning through proposal for new or expanding GE‑powered rotary‑wing fleets, including spares provisioning, support equipment, training, True Choice Defense solutions, and digital tools to achieve readiness objectives from day one.

• Education
  :
  Bachelor’s degree from an accredited college or university (or equivalent experience).
• Experience
  : 1–3 years of experience in Customer Management or Project Management.

Base pay range: $ – $ USD annually. Eligible for an annual discretionary bonus based on a percentage of base salary. Additional benefits include health (medical, dental, vision, prescription), Health Coach, Employee Assistance Program, 401(k) with company match, retirement savings plan, tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, paid time‑off for vacation or illness.

GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

Relocation assistance:
Yes. Remote: LI-Remote. Position closed on June 10, 2026.