Volunteer Coordinator

Volunteer Coordinator

This position is responsible for the overall recruitment, training, coordination, and management of CTRC Volunteers. Responsibilities include recruiting, training, supervising and recognizing CTRC volunteers; performing administrative duties necessary for the implementation, operation and evaluation of the Volunteer Program; working closely with program staff to ensure quality, effective and seamless services; providing training and supervision necessary for volunteers to be able to fulfill their roles;

and ensuring a safe and welcoming environment. This position is required to work some weekends and evenings. This position can be physically demanding and requires the ability to mount and dismount participants weighing up to 200 pounds; running and standing in arena footing; and working outside in all weather.

Volunteer Management:

• Maintain an environment conducive to volunteer safety
• Communicate with volunteers in a positive and respectful manner, promoting direct and ethical communication
• Solicit volunteer feedback and encourage volunteer interaction on a consistent basis
• Respond to all volunteer communication in a timely manner
• Lead all volunteer recruitment efforts
• Lead and coordinate training team meetings, schedules, and trainings
• Serve as support staff for instructors during class (e.g. keep walkie talkie at all times, monitor weather radio, monitor rider and volunteer cancelations); designate another staff member when Head Instructor and you are not available.

Volunteer Training:

• Ensure quality volunteer performance through ongoing training, evaluation, and recognition
• Thoroughly orient and train new volunteers
• Lead New Volunteer Trainings
• Promote safe and effective volunteer performance
• Assist with horse handling clinics – at least one time per session
• Provide ongoing training and educational opportunities for volunteers
• Work with instructors to provide appropriate feedback to volunteers

Volunteer Scheduling:

• Schedule volunteers to ensure all riders needs are met
• Ensure class coverage when volunteers are absent
• Post daily volunteer schedules and substitution assignments
• Accurately assess volunteer strengths for appropriate scheduling
• Ensure volunteers are not working beyond their ability level

Volunteer Recognition:

• Successfully implement volunteer appreciation activities, once per session
• Foster positive "climate of belonging" among volunteers
• Ensure Volunteer of the Month selection and recognition
• Ensure Volunteer of the Year selection and recognition

Administrative:

• Maintain volunteer applications and ensure yearly updates
• Maintain volunteer database in Better Impact (, session and hour tracking)
• Conduct effective volunteer program evaluations
• Maintain up to date volunteer training manual
• Maintain volunteer name tags
• Create volunteer phone list and substitution list each session.
• Post signs at last week of sessions informing volunteers and participants of session's end; post signs at start of session welcoming all to new session.

Program Maintenance:

• Answer office telephones when necessary and check voice mail (Volunteer and Rider/Volunteer Cancellation)
• Assist in maintaining a quality therapeutic riding program at CTRC
• Represent CTRC to participants, volunteers, and to the public in a positive, supportive, and professional manner
• Ensure that all classes run smoothly, safely, and on time by providing support for fellow instructors including but not limited to general office support, radio buddy duties, arena set-up and take down, and helping with mounting/dismounting when necessary
• Assist with the coordination of volunteers for special events (e.g. clinics, OSWC's, United Day of Caring…) hosted at CTRC
• Maintain positive, productive communication with all staff regarding volunteer and program issues
• Be knowledgeable and qualified to handle operating center emergencies

Professional Behavior:

• Represent CTRC in a positive and professional manner.
• Maintain safety as CTRC's paramount concern. Place safety first in all actions and activities.
• Promote and support an effective team environment, including adherence to Ethical Communication practices with staff, participants, volunteers, and community members.
  • Demonstrate respect, interest, compassion and caring for program participants, volunteers, and community members.
• Know, and abide by, CTRC's Operating Policies and Procedures.
• Know, support, and promote the Mission, Values and Goals of CTRC.
• Attend and participate in all staff meetings.
• Ability to Relocate:
• Longmont, CO 80504:
  Relocate before starting work (Required). Employer does not offer relocation compensation.

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off