Sales Manager

Position Overview

As a Full‑Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments of their parenting journey.

• Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and omni‑channel experience while coaching others to success.
• Lead and execute an assigned business focus area through planning and detailed follow‑through.
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution.
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results.
• Build customer loyalty through company‑sponsored programs.
• Offer consistent, in‑the‑moment feedback to store team and raise performance concerns to Store Manager.
• Recognize exceptional performance through positive reinforcement and appreciation.
• Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls.

• Positive and solutions‑oriented mindset.
• Effective and professional verbal and written communication skills.
• Ability to manage multiple tasks at once.
• Proficient computer and technology skills (Outlook, Excel, web navigation, etc.).
• A variety of skills and experiences.
• High school diploma or GED.

• Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Stand or walk for extended periods of time; climb up and down a ladder.
• Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week.

• Schedules that fit your life.
• Health benefits, mental health benefits.
• 30% discount on our brands.
• Referral bonuses, education “Advance You” Program, paid time off, holidays, parental leave, adoption assistance, charitable matching gifts.

Carter’s is an Equal Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status or any other status protected by federal, state, or local law.