Xfinity Retail Sales Consultant

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

• High School Diploma or equivalent.
• Adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes, and to move around the store constantly.

Comcast provides best‑in‑class benefits. We believe that benefits should connect us to the support we need when it matters most and should help us be there for those who matter most.

• Day‑One benefits including Medical, Dental, and Vision coverage.
• Comcast XFINITY courtesy services in Comcast‑served areas.
• Discount tickets to our Universal Resorts.
• Paid parental leave.
• Tuition reimbursement of up to $8,000 (Full‑time employees).
• Paid time off and a 401(k) savings plan – with up to 6% dollar‑to‑dollar matching.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience and act in ways that put our customers first.
• Be enthusiastic learners, users and advocates of our game‑changing technology, products and services.
• Work as a team, make big things happen together and be open to new ideas.
• Be an active part of the Net Promoter System, joining huddles and making callbacks to help elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors, and communities.

Customer‑Focused, Workplace Organization, Persuasion, Teamwork, Technical Knowledge, Self‑Motivation, Communication, Critical Thinking, Problem Solving, Resilience, Professional Integrity

Base Pay: $18.90 per hour
Targeted Commission: $26.59 per hour

High School Diploma / GED

2–5 years

Comcast is an equal‑opportunity employer. We will provide reasonable accommodation for individuals with disabilities during the application or interview process to perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodation.