Product Support Engineer – Building Services

• Provide technical and marketing/sales support to the service sales field organization through phone/email support, direct customer interaction, product selection, pricing and quotation activity, new product development, marketing content, and customer factory visits
• Travel to sales offices, corporate events, and customer sites in support of Trane Service, including presentations, sales discussions, and trade shows
• Establish product lines’ “selling story” and communicate it to service sales support, business unit functions, and field sales
• Understand competitors’ products and strategies and communicate relevant information internally and to the field
• Participate in creative thinking, team decision-making, and problem solving with cross-functional teams
• Price projects and assist in bid strategies
• Provide marketing, technical, systems, and applications support to peers, field sales, and external customers
• Participate in or lead projects involving new product development, marketing/promotional/technical content, and improved sales tools
• Support a professional, field- and customer-focused environment with performance measurements and process improvement
• Assist with equipment configuration and software requirements to improve software capabilities
• Train new service sales engineers in the Trane Graduate Training Program

• Bachelor's degree in engineering or relevant industry work experience is required
• 2+ years of engineering-related work experience preferred
• Excellent oral and written communication skills required
• Ability to travel independently up to 10% of the time required
• Tactfulness and assertiveness
• Effective and clear decision-making under pressure
• Ability to communicate effectively with customers, estimators, account managers, and internal customers
• Success-oriented, self-starting, and able to manage time and priorities to meet goals and objectives
• Highly developed interpersonal, communication, and team-player skills
• PC and end-user computer proficiency, including Excel, Word, PowerPoint, and cloud-based selection software

Demonstrates expertise in providing technical and marketing support, effective communication with diverse stakeholders, and strong decision-making skills under pressure. Proficient in project management and new product development, with a focus on customer engagement and sales strategies.

• Bachelor's Degree In Engineering
• 2+ Years Of Engineering-Related Work Experience
• Excellent Oral And Written Communication Skills
• PC And End-User Computer Proficiency
• Project Management

• Tactfulness
• Assertiveness
• Effective Decision-Making
• Interpersonal Skills
• Team-Player Skills

• Technical Support
• Sales Support
• Product Development
• Customer Interaction
• Pricing And Quotation
• Marketing Content
• Process Improvement

• Excel
• Word
• Power Point
• Cloud-Based Selection Software