ICS Inside Sales Representative

About Us

ICS is a manufacturer of custom cables, harnesses, electro-mechanical assemblies and industrial panels. We are a turn-key supplier that enable sophisticated engineering and manufacturing.

JOB TITLE: Inside Sales Representative

DEPARTMENT: Sales

SUPERVISOR: Senior Account Manager

ICS is a manufacturer of custom cables, harnesses, electro-mechanical assemblies and industrial panels. We are a turn-key supplier that enable sophisticated engineering and manufacturing.

We offer a suite of services from consultation to selection of components, manufacturing, document and test a broad range of custom interconnect products. Our differentiator, in this very competitive business, is engineering support. We provide years of technical and manufacturing engineering experience coupled with a passion for helping customers “get it right”.

Why IC… etc

The Inside Sales Representative is responsible for meeting and exceeding overall sales objectives while ensuring a high level of customer service when promoting ICs products and strategic initiatives. This individual contributor role interacts with potential, new, and existing Original Equipment Manufacturers (OEM).

• Main point of contact for all sales, quote, and transactional requests from prospects or clients
• Create territory & specific account plans to achieve strategic sales objectives
• Understand end-user market trends and industry best practices; utilize relevant value propositions to those end markets
• Report industry trends, competitive pricing and intelligence, and customer feedback to management
• Develop, build, and nurture trusting relationships with customers and internal resources

• Prospect for, cold call, and qualify new OEM leads
• Expand sales pipeline and manage sales funnel throughout the sales cycle
• Perform product demonstrations via phone, video conference, and occasion customer visit
• Owns, qualifies, and develops opportunities passed from marketing, outside sales, and national accounts

• Learn all ICs products; gain proficiency in utilizing ICs Product catalog
• Articulate key features and benefits of ICs products, provide verbal demonstrations, and describe value
• proposition and total cost of ownership scenarios
• Prepares, generates, and follows up on verbal or written quotations to secure orders or determine reason for loss of order
• Increases orders by suggesting related items, identifying new applications, explaining features and benefits, and review of customer's buying history
• Obtains orders, verifies and enters items, transfers orders to fulfillment, monitors stock-outs and expected delivery dates

• Excellent communication skills, both written and verbal
• Detailed organization skills. Willingness to listen, learn, and apply knowledge to dynamic situations
• Effectively use company CRM (Salesforce), ERP (Epicor), and other business systems daily
• Collaborate with necessary internal resources to meet customer expectations; act as a liaison between internal product teams and prospects/clients
• Reviews open customer order reports and acts on open items, including those items that may be at risk in meeting customer's promised delivery date
• Routinely attend training sessions and team meetings

• 3+ years sales experience, preferably in an Industrial or Manufacturing setting Proven track record of meeting and exceeding sales objectives
• Strong communication, organizational and time management skills
• Independent self-starter with a hunter mentality
• Ability to listen, adapt, and overcome objections
• Ability to embrace change in a fast-paced environment
• Bachelor’s degree in business, industrial distribution, engineering/technology or related degree from an accredited school preferred
• Previous Industrial Automation, Cable, or Component sales experience preferred
• Familiarity using Salesforce and/or Epicor preferred

Target Range: $20-$25