General Manager

General Manager – FUNHUB DIX
30

Location:

9415 Boul. Leduc, Brossard, Q C J4Y 0A5

Employment Type:

Full-Time

Expected

Hours:

40 hours per week

Work Mode:
On-site

Salary:
Competitive salary based on experience

Bonus:
Performance bonus based on store results and KPI achievement

FUNHUB is a fast‑growing family entertainment company offering arcade games, immersive virtual reality experiences, billiards, darts, food and beverage, a full‑service bar, birthday parties, corporate events, private bookings, sports nights, and more.

Similar to The Rec Room or Dave & Buster’s, we create high‑energy entertainment spaces where guests of all ages can gather, play, celebrate, compete, eat, drink, and enjoy memorable experiences.

FUNHUB DIX
30 is one of our flagship locations and plays an important role in the growth and expansion of our entertainment concept. This location combines multiple activities and revenue streams under one roof, including arcade, VR, bar, food service, group events, corporate bookings, and other entertainment experiences.

We are looking for a driven, hands‑on, and organized General Manager to lead our FUNHUB DIX
30 flagship location. This key leadership role is responsible for overseeing the full operation of the location, building and managing a strong team, delivering an exceptional guest experience, maintaining high operational standards, and driving store performance.

The General Manager will be responsible for daily execution, including team leadership, guest experience, operations, events, food and beverage coordination, cleanliness, safety, reporting, and overall store readiness. This role requires someone who is both strategic and hands‑on. The right candidate must be present on the floor, support the team during peak periods, solve problems quickly, and ensure the store operates at the expected standard.

Flexible availability is required, including evenings, weekends, holidays, and late closing shifts based on business needs.

• Recruit, train, coach, and develop front‑line employees, supervisors, and team leaders
• Build a positive, energetic, professional, and accountable team culture
• Set clear expectations for service, operations, cleanliness, safety, and performance
• Lead by example on the floor, especially during busy periods, events, and peak traffic windows
• Manage scheduling to support business needs, labour targets, and guest experience standards
• Conduct regular performance follow‑ups with team members and supervisors
• Address performance issues quickly, fairly, and professionally
• Support employee development and identify future leaders within the team
• Promote a culture of ownership, urgency, teamwork, and service excellence

• Ensure every guest receives a fun, welcoming, clean, safe, and skilled experience
• Maintain high standards of service across all customer touchpoints, including entrance, arcade, VR, bar, food service, events, and private bookings
• Resolve customer issues quickly and professionally with a solution‑oriented approach
• Be visible and available during peak periods to support both guests and employees
• Monitor guest feedback and take action to improve service quality
• Ensure the store environment is clean, organized, attractive, and ready for guests at all times
• Identify recurring guest issues and implement operational improvements

• Oversee day‑to‑day operations across all store zones, including arcade, VR, bar, food and beverage, events, billiards, darts, and other activities
• Ensure all departments are properly staffed, organized, and ready for business
• Maintain strong standards for opening, closing, cleanliness, store readiness, and shift execution
• Monitor store flow, guest traffic, staffing needs, and operational priorities throughout the day
• Ensure all equipment, including arcade machines, VR stations, kiosks, card systems, TVs, sound systems, and other operational tools, are functioning properly
• Escalate technical, maintenance, safety, or operational issues quickly and follow up until resolved
• Monitor inventory levels and coordinate replenishment for operational supplies, merchandise, food and beverage…