Customer Engagement Manager

Customer Engagement Manager / Gestionnaire de l’engagement client

All Together, Extraordinary

At Aduna, we’re building the backbone of the global API economy. By connecting telecom operators, cloud platforms, and software innovators, we’re enabling the next generation of digital communication services.

We’re looking for a Customer Engagement Manager who thrives at the intersection of technical depth and customer partnership. You’ll be the person our most strategic customers turn to — helping them unlock real business value from network APIs, navigate multi-operator environments, and scale use cases that actually matter: identity verification, fraud prevention, device location, and more.

• Own strategic customer relationships. You’ll be the trusted point of contact for partners, CPaaS players, and digital platform operators — guiding them from onboarding to scale.
• Drive API adoption. Help customers integrate and expand their use of CAMARA-aligned network APIs, reducing fragmentation and accelerating time-to-market across multi-operator deployments.
• Enable high-impact use cases. Work consultatively with customers to design and scale solutions in areas like secure digital onboarding, fraud prevention, identity assurance, and network-aware performance.
• Grow the ecosystem. Identify expansion opportunities across geographies and operator networks. Partner closely with Sales to drive API consumption growth and revenue expansion.
• Feed the product. Bring structured customer insight back to Product and Engineering — on API performance, developer experience, and where CAMARA standards need to evolve.
• Keep the machine running. Track account health, adoption metrics, and API usage analytics. Own SLA/SLO conversations with suppliers and partners and continuously improve how we engage and deliver.

• 5+ years in Customer Success, Technical Account Management, or Partner Engagement — ideally in APIs, developer platforms, or telecom
• A genuine understanding of how APIs work and how developers integrate them (REST, OAuth, API gateways)
• Experience managing enterprise or platform customers across technical and executive stakeholders
• The ability to translate network capabilities into business outcomes — and back again
• Comfort operating in fast-moving, standards-driven environments where things are still being figured out
• Working knowledge of CAMARA Network APIs is a strong plus

• Background in GSMA Open Gateway, CAMARA project frameworks, or telecom networks (4G/5G)
• Experience with identity, fraud prevention, or network exposure APIs
• Familiarity with CPaaS, API aggregators, or multi-operator environments

• Hybrid model: 2-3 days/week in the Montreal office
• Competitive salary and full benefits (dental & medical, RRSP/DPSP)
• Unlimited paid time off

Aduna is committed to a diverse and inclusive workplace and welcomes applicants from all backgrounds.