Headquartered in North York, ON, with employees in Canada, the US, China and India, New Age is an industry- leading manufacturer and distributor of premium home improvement solutions.
Our products are sold through major online retailers such as Lowes, The Home Depot, Costco, Amazon, and Wayfair as well as our own e-commerce site. But what makes us unique is that we provide a truly cohesive customer experience, from free expert assistance designing and planning new spaces to delivery and professional installation.
Our collaborative, inclusive team atmosphere nurtures personal growth, career advancement and job satisfaction, as evidenced by our certification as a Great Place to Work in Canada.
With tremendous pride, we continue to receive a growing number of industry accolades including over 75 unique product patents, awards for our team of expert designers, prominent ranking on the Profit 500 list of Canada’s fastest growing companies, and the naming of our founders to the Top 40 under 40 in Canada by BNN Bloomberg.
We are also proud to be the official jersey emblem partner of the New Orleans Pelicans and have forged strategic partnerships with USA Hockey and Habitat for Humanity. These partnerships reflect our passion for teamwork, excellence, and community involvement.
As our journey to becoming the preferred choice for premium home improvement solutions continues, we’re adding ambitious, driven, passionate members to our team who are inspired to be their best and ready to make a difference.
New Age Products is seeking a driven, operationally sharp, and tech-curious Senior Installation Coordinator to join our team in Canada. This is a full-time, mid-level role at the heart of our North American installation program. You will be the connective tissue between our installation partners, internal stakeholders, and customers — ensuring every installation experience is delivered to our standards.
We are looking for someone who brings exposure to the trades or field services industry, is comfortable with data, and is genuinely open to using modern tools — including AI — to work smarter. This role rewards people who take initiative, build deep program knowledge, and grow their contribution over time.
Job Responsibilities:Day-to-Day Operations
- Serve as the primary point of contact for all inquiries from installation partners across North America.
- Build and maintain strong working relationships with installation partners, holding them accountable to company standards, SLA commitments, and quality expectations.
- Track and report on installation performance data, developing KPI summaries that surface trends, flag issues, and support decision-making.
- Collaborate with the Installation Manager on escalation resolution, ensuring timely and effective outcomes for customers and partners.
- Conduct regular performance check-ins with installation partners; elevate SLA violations and poor customer experiences as appropriate.
- Review and validate installation invoices, verifying accuracy of product, pricing, and scope.
- Contact customers who have purchased an installation package and walk them through the full process — delivery expectations, scheduling, and field reports.
- Participate in recurring meetings with installation partners and key internal stakeholders.
Program Development
- Develop and maintain solid knowledge of our products and installation processes to support internal teams, newly onboarded installers, and customers.
- Provide structured, constructive feedback on existing SOPs and actively contribute to developing and refining best practices.
- Support the onboarding of new installation contractors, contributing to training materials and onboarding content as the program grows.
- Use AI productivity tools and data tools to streamline communications, reporting, and operational workflows — and proactively suggest improvements.
- Develop a working familiarity with installation demand patterns across North America to better anticipate partner needs and support program planning.
- Build knowledge of contractor compliance requirements and industry standards to strengthen day-to-day partner management.
- Continuously deepen your understanding…
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