Utility Billing Clerk

Overview

Description

Job Description
Processes utility bills and payments in a prompt and efficient manner and provides accurate accounting of same.

ORGANIZATIONAL RELATIONSHIPS:

• Reports to:
  
  Utility Billing Coordinator.
• Directs:
  This is a non-supervisory position.
• Other:
  Has contact with other city employees and the general public.

EXAMPLES OF WORK:

Essential Duties

• Calculates, prepares, and mails out computerized utility bills.
• Enters customer information and monthly meter readings into computer.
• Receives and processes utility payments, including delinquent accounts, licenses, permits, certificates, and services, and verifies amounts billed and amounts received.
• Receives utility applications, opens new accounts, and posts deposits.
• Receives customer complaints on utility bills and rates.
• Processes outgoing customers.
• Processes meter reading reports.
• Processes bad debt reports.
• Processes bank and credit card drafts.
• Maintains accounts receivable information.
• Answers a multi-line telephone, directing calls, providing information, and/or taking messages, as appropriate.
• Receives and dispatches messages and work orders over the radio.
• Sorts and distributes incoming and outgoing mail.
• May fill in as receptionist as needed.

Other Important Duties

Performs such other related duties as may be assigned.

REQUIRED

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of: municipal billing operations; city utilities systems; and standard office practices and procedures.

Skill/Ability to: perform a volume of numerical detail work with speed and accuracy; operate standard office equipment, including computer and ten-key calculator; accurately make change and balance accounts; take complete and accurate messages; maintain a calm attitude during stressful interactions with the public both in person and over the telephone; prepare financial and other records in a systematic, neat, and legible manner;

understand and follow complex instructions; and establish and maintain effective working relationships with co-workers and the general public.

ACCEPTABLE EXPERIENCE AND TRAINING:

High school graduation, or its equivalent, plus at least two years of clerical experience, preferably in accounting; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

JOB PHYSICAL, MENTAL, AND/OR EMOTIONAL REQUIREMENTS

The City will comply with the Americans with Disabilities Act, including the American Disabilities Act Amendment Act, and all other Federal, State, and Local legislative requirements. The Facility will ensure that reasonable accommodation may be provided to enable a qualified individual with a disability to perform the essential functions of that position.

Any applicant receiving a bona fide job offer for this position will be required to undergo and pass a pre-employment physical examination, illegal drug screening, and criminal background check prior to employment.

All positions at the City of Overton require documentation of employment eligibility in accordance with Federal employment law. Communication skills in English are required for some specific assignments based upon job-related needs for communication with the general public and/or co-workers. Bilingual skills (Spanish/English) are encouraged but not required.

The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of the personnel so classified.

The Job Description does not constitute an employment agreement between the City of Overton and the employee. This position is subject to change by the employer as the employer's needs and job requirements change.