Learning Services Assistant

Learning Services Assistant

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company's innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables.

As a globally inclusive company, Eastman employs approximately 13,000 people around the world and serves customers in more than 100 countries. The company had 2025 revenue of approximately $8.8 billion and is headquartered in Kingsport, Tennessee, USA.

The Learning Services Assistant provides comprehensive administrative, operational and systems support for Eastman's Texas Operations (TXO) Learning Services team. This role supports the coordination and execution of learning programs across the site, including apprenticeship training, Learning Center operations, non-apprentice craft training, Business & Technical training, Lead Person training, AT, and other sitewide learning initiatives.

Responsibilities include scheduling hands-on labs, coordinating training calendars, supporting apprentice orientation, assisting with timekeeping, serving as an acting School Certifying Official for Veteran Administration, updating Department of Labor apprenticeship records in RAPIDS and providing administrative support to Learning Services program leaders. In addition, this position administers My Learning Lab  and related training records by assigning curricula, entering course completions, updating course information, supporting training coordinators and helping ensure accurate and timely training documentation.

The role also processes ATR procedure workflows, maintains SharePoint resources, records, meeting support, events, and other departmental processes that help Learning Services operate efficiently. As a key resource for training coordinators, apprentices, program leaders and site personnel, the Learning Services Assistant provides responsive customer support and helps ensure training activities are well organized, properly documented, and completed on schedule. This cross-functional role is designed to reduce silos, strengthen team continuity and provide coverage during vacations, absences and extended leave.

Scheduling & Testing:
Coordinate master schedules for Apprentices, optimizing timelines around vacations and department turnarounds. Manage calendars and resource allocation for instructors, the TXO Apprentice account and the Building 86 (B86) hands-on lab equipment. Oversee Instructor Training schedules to ensure necessary development and coverage. Handle logistics and compliance tracking for the Texas Workforce Commission Grant, including managing sign-in sheets. Proctor e-tests, National Center for Construction Education and Research (NCCER) testing and online performance evaluations.

Provide support and troubleshooting to apprentices navigating training applications and tools. Administer and support online Non-Apprentice Craft Training (NACT) systems. Record training completions and accurately update testing information in My Learning Lab .

My Learning Lab :
Serve as TXO My Learning Lab  Site Support and Help Desk point of contact, stewarding GOP S-27. Partner with Training Coordinators to establish and maintain current, division-specific curricula and supporting documentation. Manage employee curricula to reflect organizational changes such as new hires, promotions, transfers and demotions. Execute data entry and system updates including item creation, class scheduling, class accounting and course completions.

Maintain deep functional knowledge of the platform by participating in corporate webinars, developing local job aids and communicating updates to users. Govern administrator and training coordinator privileges, support Power BI…