Member Team Lead

Position Summary

Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines. Supports compliance with company policies and procedures, the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members; processes memberships, upgrades, and credit accounts; encourages membership renewals; participates in sales and marketing events; completes and maintains marketing recaps and other required documentation; strives to meet membership goals and promotes the value of Sams Club products and services. Provides and ensures member service by acknowledging the member and identifying member needs, assisting members with purchasing decisions, locating merchandise, providing guidance on self‑service technology, assisting members with transactions using registers or self‑checkout area, and ensuring club pick‑up orders are filled.

Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, and organizing and maintaining availability of carts, flatbeds, and assistance for transporting items. Maintains parking lot cleanliness. Completes accounting records, files transactions and other required documentation, follows accounting office procedures, provides funds for proper register operation, creates and interprets financial analysis reports, assists with accounting‑related investigations, prepares daily deposits, oversees Cash Fund Transfers, investigates overages and shortages, and maintains confidentiality and accuracy of financial and personal information.

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices.

Implements related action plans, uses the Open Door Policy, and assists management with correcting ethical and compliance issues and problems. Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling how to adapt to change or new challenges.

Respects the individual by embracing differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, and helps attract the best talent. Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence, strengthens the team by helping develop and mentor others, and recognizes others’ contributions and accomplishments.

Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, models Walmart values, holds oneself and others accountable, supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us, and acts in a selfless, humble, self‑aware, honest, fair, and transparent manner. Serves our customers and members by delivering results while putting the customer first, making decisions based on…