Customer Support Specialist

Work Mode/

Location:

In Office – Longview, TX.

Job Type: Full-time

Work Schedule: Monday – Friday 8:00 AM to 5:00 PM

Salary: $45,000.00 - $60,000.00 per year

Reports to: Customer Support Manager

Swagelok North Texas is an Authorized Swagelok Sales & Service Center for the North Texas region. We have been the exclusive Swagelok distributor since 1957. Swagelok North Texas is a small business with a family values based culture. Swagelok is an American company and the leading manufacturer of fluid system components. The Swagelok brand and our organization was built on a simple philosophy: provide world class customer service while delivering the highest quality products.

That philosophy continues to drive us today.

We are seeking an energetic and flexible team player ready to help our large customer base. An ideal candidate will leverage technology, innovative thinking, attention to detail, and excellent interpersonal skills to support customers, fellow associates, and the company achieve strategic goals.

This is a full time position with generous benefits. The primary responsibility is taking inbound calls and emails for quote and order fulfillment and technical product knowledge assistance.

• Industry experience recommended but not required.
• Well versed in customer relationship management.
• Professional in appearance and attitude.
• Able to multitask and learn new business platforms.
• Provide world class customer service.
• Able to support the daily transactional work in customer service, while working closely with other departments such as accounting, shipping and receiving, and supply chain as needed.
• Must have the ability to understand technical applications (training also provided).
• Knowledgeable in all Office programs.
• Swagelok product knowledge a plus.
• Actively engage with continuous improvement education & training and professional/personal development in alignment with company programs and use technology to find ways to streamline and improve work processes.
• Integrity, Accountability and Responsible.

• Communication: Listening, oral presentation, written communication, public speaking skills, social acuity
• Interpersonal: Approachability, relationship builder, drive to accomplish established goals
• Leadership: Integrity, flexibility, character, self-awareness, self-regulation, organizational awareness
• Teamwork/
  
  Collaboration:
  
  To be supportive of all company initiatives, act collaboratively with other company associates, customer service orientation
• Thinking: Decisive, cognitive ability, innovative, problem-solving, solutions-oriented, effective learning style, mechanical and mathematical aptitude
• Work Habits: Results oriented, attention to detail, planning and organization, strong work ethic, resilience, ability to function autonomously, work with a sense of urgency

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance