Customer Service Representative
Listed on 2026-07-08
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Benefits
- 7 Paid Holidays
- IRA (Matching)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
We are seeking a Customer Service Representative to join our team. In this role, you will actively engage with potential customers, utilizing your strong verbal and written communication skills to respond to sales leads and customer inquiries effectively. Your social perceptiveness will be crucial as you tailor your conversations to meet client needs, ensuring a personalized experience.
Additionally, you will be expected to learn DOT Compliance rules and regulations, allowing you to provide informed assistance to our clients. Your excellent attention to detail and active listening abilities will enable you to position our services as the ideal solution in the healthcare industry. You will also have the opportunity to represent our company at trade shows and Chamber of Commerce events, enhancing your persuasion and negotiation skills while expanding your professional network.
The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
- Sell company services to new and existing customers.
- Project a warm, inviting, and trustworthy image over the phone.
- Prepare, track, and manage service agreements.
- Respond promptly to sales leads and customer inquiries.
- Receive a high volume of inbound calls and emails.
- Identify the reason for the customer’s call, collect relevant information, and provide solutions.
- Attend trainings to maintain up-to-date skills and knowledge.
- The company reserves the right to add or modify duties at any time.
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
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