Advanced Technician - HAC

Advanced Technician - HAC

Reports to:

Field Service Manager

Location:

Longview, TX

The Company:
Hitachi Global Air Power

We build the machines that power industry. We are Hitachi Global Air Power, a leading global industrial compressed air manufacturer driving the innovations that keep the world moving.

From our headquarters in Michigan City, Indiana, our compressed air solutions power manufacturing operations all around the globe; from food and beverage to life-saving pharmaceuticals and cutting-edge semiconductor chips. Our portable compressors provide the air power to build roads and bridges, lay pipelines and aid in oil and gas mining and production.

We are a team of innovators, engineers, and quality experts with a shared vision to create the next generation of efficient, environment-forward compressed air solutions that meet the demands of today, while boldly contributing to a sustainable, circular economy. With more than 60 years of legacy and trusted performance through our brands - Hitachi, Sullair, and Champion (Australia), we are proud of our reputation for reliability, durability, and performance and groundbreaking engineering.

Join us in building a future where your work has an impact. At Hitachi Global Air Power, you'll be part of a global network that's shaping the future of industrial power

Considered an expert on all Sullair rotary/oil free products and accessories (except for centrifugal technology). Considered an expert on competitive rotary/oil free products, vacuum, scroll and other technologies. Must have the ability, skills, and temperament to train other technicians on Sullair rotary products and accessories. Provides maintenance and technical support for Sullair products at customer field locations. Installs new products or enhances existing ones and may provide training and best practices for on-site customer personnel.

Identifies and troubleshoots all possible malfunctions and conducts or schedules repairs. Prepares detailed service reports to document service visits, issues, and troubleshooting actions. Logs and tracks maintenance activities. Work with various departments at Hitachi Global Air Power to address concerns from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support the Sullair Training Department for customers, distributors, and employees.

This position will report directly to the Field Service Manager.

• Performs any needed service on all compressed air products, regardless of brand, except for centrifugal technology
• Train other technicians on all rotary products and accessories
• Travel to field jobsites for troubleshooting, and service of Sullair and competitive rotary products
• Follow standard work for pre and post service preparation (submit expense reports, prepare service reports, make travel arrangements, complete timecards)
• On call as scheduled for after hours customer support
• Follow all Environmental Health and Safety policies and procedures
• Communicate distributor feedback to Sullair management as Voice of Customer
• Drive field concerns to closure in a timely manner
• Support goal of service within the Service Department of 95%
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers
• Perform all duties in accordance with company standards, while always striving to understand the needs and expectations of the customer
• Dedicated to completion of responsibilities
• Must be fluent in English and have a valid driver's license. Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years
• Must be able to lift to 50 lbs. on a regular basis and work in industrial environments including extremes in temperature with continuous walking, reaching, bending, and kneeling
• Employee will use company provided equipment and will be required to travel to attend…