Teller​/Accounts Representative

About The Role

We are looking for a Full‑Time Teller/New Accounts Representative in Longview, TX. The role combines teller responsibilities with new account opening and customer relationship tasks. Training will begin with teller duties and then progress to new accounts.

Teller

• Handle cash transactions and make appropriate decisions regarding negotiable instrument transactions, including verifying cash and endorsements, receiving proper identification and ensuring validity, and identifying counterfeit currency and fraudulent checks.
• Balance ATMs, all cash on hand, drawer activities, and totals on a daily basis. Ensure all cash and coin is secured in accordance with bank policy when not in use.
• Consolidate and balance daily transactions.
• Perform transactions such as accepting deposits, processing loan payments, cashing checks, and issuing money orders and cashier’s checks.

New Accounts

• Work with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs.
• Open new accounts, including consumer and business accounts.
• Take ownership of the customer experience, including onboarding and resolving service issues.
• Conduct outbound sales activities such as meeting with local businesses and attending community events to establish visibility in the community and drive business to the bank.
• Connect customers to the appropriate loan, mortgage, treasury management, or investment specialists that can help them with specialized financial needs.
• Contact new customers by phone to follow up to ensure customer satisfaction, resolve issues, and address any additional financial needs based on the customer’s financial priorities.

Combined

• Engage customers in the lobby and on the phone to assist, educate, and train them on how to conduct transactions through self‑service technologies.
• Comply with privacy policies and procedures to maintain customer confidentiality and information protection.
• Comply with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures.
• Complete and pass all required regulatory compliance training as assigned.
• Perform any additional duties and tasks assigned by management.

• Displays passion, commitment, and drive to deliver an experience that improves our customers’ financial lives.
• Excellent communication skills that build customer relationships based on trust.
• Strong critical thinking and problem‑solving skills to meet our customers’ needs.
• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change.
• Ability to collaborate with others to achieve shared goals.
• Proficient in Microsoft Office.

• High school degree or higher – required.
• Minimum 1 year of Teller or New Accounts experience – preferred.
• Minimum 1 year of customer service and cash‑handling experience – required.

Must live within 30 minutes of 200 W Hawkins Pkwy, Longview, TX 75605.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to sit, use hands in repetitive motions, and talk or hear. The employee is occasionally required to stand, walk, and lift or reach with hands and arms.

The employee must be able to operate routine office equipment including computer terminals, telephones, copiers, and calculators, and must routinely perform work on a computer for an average of 6‑8 hours per day when necessary. The employee may be required to work extended hours or travel off site when needed, maintain regular, reliable and timely attendance, and climb or descend stairs in an emergency situation.

Vision requirements include close visual acuity for tasks such as preparing and analyzing data, transcribing, visual inspection of small parts, and use of…