TxDMV - Customer Service Representative; Longview

Customer Service Representative (Longview)

State of Texas Department of Motor Vehicles (TxDMV) seeks a Customer Service Representative V to provide advanced customer service and administrative support at the Longview Regional Service Center.

• Provides quality customer service to the public, county tax offices, and industry stakeholders regarding title and registration application requests and customer inquiries for information, services, policies, procedures, law, rules, and regulations.
• Processes apportioned registration in person, by telephone, and through the Texas Industrial Registration Plan (TxIRP) online application.
• Assists and trains peers, carriers, and service providers with apportioned registration, compliance audits, and use of the TxIRP online application.
• Communicates with and assists the public, government entities, and industry stakeholders in person, by telephone (inbound/outbound), by e‑mail, and through written correspondence.
• Prepares and edits correspondence for the public and agency stakeholders, including government agencies, law enforcement, vehicle dealers, and metal recyclers.
• Assists regional office leadership with coordinating, planning, and monitoring work status and daily operation activities.
• Retrieves information from master files, mainframe systems, and databases to verify against applications, forms, and supporting documents, enters information, and approves or rejects issuance of requested documents.
• Makes requests to suspend and revoke motor vehicle records.
• Researches information from manuals, electronic resources, rules, and law to resolve highly advanced customer service problems and collaborates with other agencies and divisions to provide information and services to external and internal customers.
• Maintains highly advanced specialized expertise in TxDMV laws, rules, regulations, policies, and procedures to issue temporary registration and NAFTA permits; authorize refunds and corrected title requests; and issue credit fee vouchers, bonded title letters.
• Leads, coordinates, and participates in team meetings to contribute to the development of best‑practice procedures.
• Supports the county tax office through on‑site visits; communicates and interprets department policy and programs; reviews rules/regulations and conducts audit oversight.
• Conducts annual audit of accountable/non‑accountable items for the county tax office, provides RTS application support, and assists with special projects.
• Develops and conducts training for government entities, various industry stakeholders, and TxDMV‑VTR personnel.
• Travels up to 10 % of the time by car and possibly by plane; may require overnight travel.
• Adheres to approved work hours and may be required to work extended hours, evenings, and weekends as needed.

• May be required to lift and carry boxes of paper and/or license plates weighing up to 50 lbs.
• May be required to stand for short periods to make copies/faxes, kneel to replace printing ink cartridges, or walk short distances to the copier or fax.

• High‑school graduation or equivalent.
• Four (4) years of experience in a high‑volume customer service or general office administration environment. Full‑time experience is acceptable; part‑time experience may be prorated.
• Valid Class "C" driver’s license. Non‑Texas residents must obtain a Texas driver’s license within 90 days of relocating to Texas.
• Clean driving record required.
• Travel up to 10 % of the time. May require extended hours, evenings, and weekends.

• Voluntary AD&D Insurance
• Health & Dependent care flexible spending accounts
• Other comprehensive benefits constituting about one‑third of total compensation.

The Texas Department of Motor Vehicles is an equal‑opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by law. TxDMV provides accommodations for persons with disabilities in accordance with the Americans With Disabilities Act. If you require assistance during the hiring process, please contact the Human Resources Office at 512‑465‑5612.