Child Support Officer II

Description

The incumbent in this temporary position will be primarily responsible performing routine (journey-level) child support work. Work involves conducting investigations, enforcing court orders of child support, preparing case documentation, and monitoring cases. Work under moderate supervision, with limited latitude for the use of initiative and independent judgment.

The ideal candidate will be able to: conduct investigations; review and assesses cases to develop implementation strategies and determines appropriate subsequent actions; monitor child support payments and refers delinquent cases for appropriate enforcement action. Prepares various documents relating to legal or other actions necessary to establish or enforce a court order for child support. Respond to inquiries concerning case status. Explain program policies, procedures, and regulations to parents through individual interviews or seminars.

Attends court with legal staff to update legal documents and assist in negotiations. Attend court with legal staff to update legal documents and assist in negotiations. Performs related work as assigned.

Knowledge, Skills, and Abilities:

Knowledge of Investigative practices and techniques

Skill in interviewing and negotiating

Skill in using a personal computer for word-processing and data entry/retrieval

Skill in basic mathematical computations

Skill in handling multiple tasks, prioritizing, and meeting deadlines

Skill in effective oral and written communication

Skill in exercising sound judgment and effective decision making

Ability to receive and respond positively to constructive feedback

Ability to work cooperatively with others in a professional office environment

Ability to provide excellent customer service

Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)

Ability to arrange for personal transportation for business-related travel

Ability to work more than 40 hours as needed and in compliance with the FLSA

Ability to lift and relocate 30 lbs.

Ability to travel (including overnight travel) up to 15%

Ability to type 35 words per minute (Typing test required at time of interview)

Education Qualifications: Qualified individuals must have a high school diploma or GED; plus 6 months to a year of related experience in interviewing and collections related to child support. Must be able to pass a general background check.

Essential Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability required. (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure:

Conducts detailed in-office investigations to locate parties, verify employment and determine assets

• Prepares documents relating to legal and administrative actions to establish or enforce child support orders

• Negotiates lump sum payments from noncustodial parents who owe past due child/medical support

• Negotiates out-of-court settlements and agreements with parties

• Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)

• Documents all case actions taken using the appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES), case/court documents

• Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository

• Reviews cases to determine if the cases are eligible for closure

• Assists legal staff, as needed

Researches case information on the computer including TXCSES

Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other states= IV-D regulations

Assesses child support cases to determine the appropriate case action

Explains Child Support Program policies, procedures, and regulations to customers

Responds to customer inquiries and complaints

Assesses the validity of complaints against the IV-D program with impartiality

Serves as Notary Public

Performs related work as assigned

Maintains relevant knowledge necessary to perform essential job functions

Attends work regularly in compliance with agreed-upon work schedule

Ensures security and confidentiality of sensitive and/or protected information

Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Individuals with disabilities are encouraged to apply.