911 Dispatcher

Description

Performs a variety of dispatch duties on behalf of the City’s Public Safety Communications Center; provides delivery of emergency and non‑emergency services to the public; prepares dispatch records and documentation; operates various types of telecommunications equipment; and performs other related duties as assigned.

• Answers and processes incoming 911 and non‑emergency calls from the public.
• Requests and obtains information from callers; determines the need and type of service required.
• Provides detailed pre‑arrival instructions to callers to assist in stabilizing patients and/or securing potential crime scenes.
• Applies professional communication techniques to calm hysterical, irrational, or irate callers.
• Documents and enters call information into the Computer‑Aided Dispatch (CAD) system.
• Prepares, maintains, and submits various dispatch records and documentation.
• Monitors incoming radio traffic; dispatches Police, Fire, EMS, and/or non‑emergency response personnel to appropriate call locations.
• Maintains communication with field units; monitors location and safety of field personnel.
• Researches and relays call information to responders; performs driver‑license, vehicle‑registration, criminal‑background, and warrant checks; processes wrecker requests.
• Operates telecommunications equipment and software programs (TLETS, VIN Assist, Positron Phone, Firehouse, Higher Ground, RMS, Municipal Court Citation Maintenance systems).
• Inputs, updates, and verifies accuracy of information in NCIC/TCIC systems; validates and confirms status of entries.
• Assists in monitoring security cameras, Doppler radar, and National Weather Service bulletins; gathers and disseminates related information.
• Provides referral services/support to other City departments (Public Works, Streets, Sanitation, Environmental Health, Transit, Municipal Court).
• Attends training and develops public‑safety communications knowledge and skills.
• Maintains compliance with established Public Safety Communications policies and procedures.
• Performs other related duties as assigned or required.

Work is performed in a public safety communications environment, working 8‑hour shifts that require six employees to be on staff at all times. Work involves sitting for extended periods, standing, walking, bending, reaching, and lifting objects up to 40 pounds. Exposure to high levels of stress and emotional/psychological challenges common to the delivery of safety‑sensitive emergency dispatch services is involved.

High School Diploma or equivalent; no experience required as this is an entry‑level position. Basic TCLEOSE Telecommunications Operator, NCIC/TCIC (Less Than Full Access) Operator, TTY, NOAA Skywarn Observer, EMD, CPR, and National Incident Management System (NIMS)
ICS certifications required within six months of employment. Must possess a valid Texas driver’s license.