Licensed Vocational Nurse Clinic Lead - Gastroenterology

Summary

This position requires the skills and knowledge to provide direction, leadership, and accountability for Medical Assistants. Under general supervision, performs a wide variety of direct, technical nursing care functions for acute, sub‑acute, convalescent, and chronic patients in accordance with nursing care plans and physicians' orders. The role also functions as a Referral Coordinator, responsible for coordinating all patient referrals and processing all requests for referral authorizations.

Must be able to work cooperatively as a team member and demonstrate behaviors of trust and respect toward others, including clinical and non‑clinical support associates, resident/faculty physicians, hospital associates, and management.

• Identify routine, urgent, or emergency situations and follow procedures related to scheduling and obtaining proper referral/authorization for treatment.
• Greet all patients as they arrive in a friendly, courteous, and professional manner; demonstrate and maintain a working knowledge of customer service principles and departmental expectations regarding customer service. Show concern for patient problems and ensure the comfort of the patient while waiting to be registered or seen by the provider. Document in the computer system all necessary demographic, insurance, and financial information.
  
  Compile or retrieve scheduled reports from the computer system.
• Assist physicians by preparing patients for examination/treatment/procedure, assessing the patient's condition by documenting the patient's history, vital signs, chief complaints, etc. Procedures may include, but are not limited to, EKG, stress tests, casting, cast removal, suturing, point‑of‑care testing, etc. Perform care coordination activities with patients, including chronic care management and transitional care management services.
• Expedite the flow of authorization requests through the Managed Care System. Prepare requests for authorization of services by ensuring form completion, eligibility, verification, benefits, etc. Accurately enter referral information into the computer system with a thorough understanding of the correct system codes (type, status, procedure, etc). Perform care coordination activities, which include notifying patients and providers of authorization decisions and maintaining accurate tracking of services, including follow‑through on the status of referrals.
  
  Coordinate the initiation of specific home‑health services, DME services, diagnostics, etc.
• Administer specified medication (orally, intradermally, subcutaneously, or intramuscularly) and note time and amount in the patient's chart. Observe each patient and report adverse reactions to medication or treatment to the medical personnel in charge.
• Dress wounds, apply compresses, ice bags, and hot water bottles. Assemble and use equipment such as catheters and oxygen supplies.
• Collect samples such as urine and sputum from patients for testing. Perform routine laboratory tests on samples.
• Sterilize equipment and supplies by following clinic policy. Maintain the cleanliness of the facility, exam rooms, and instrumentation per practice and OSHA policies. Prepare exam rooms with the necessary instruments.
• Order supplies per clinical standards.
• Document all incidents according to mandated rules and regulations and properly dispose of contaminated and disposable items.
• Lead the Medical Assistants in each clinic in improving patient flow. Monitor workflow to ensure efficiency and timeliness. Initiate staffing changes and direct work tasks as necessary to manage fluctuating volumes.
• Demonstrate competence to perform assigned responsibilities in a manner that meets the age‑specific and developmental needs of members served by the department.
• Appropriately adapt to assigned assessment, treatment, and/or service methods to accommodate the unique physical, psychosocial, cultural, age‑specific, and other developmental needs of each member served.
• Perform other duties as assigned.

• Graduate from an accredited school of practical nursing or vocational nursing (required).
• LVN license in the state of employment or from an accredited compact (required).
• BLS certification (required).

8 AM - 5 PM, Monday‑Friday

Full Time