Program Supervisor

Position Overview

Full‑time, non‑exempt hourly supervisor role at the Chad‑Longview, TX location. Reports to Program Director and works with Direct Support Professionals in residential or vocational settings. Pay Class:
Full Time (+On Call Responsibilities) – $11.50 per hour. Minimum pay and benefits include standard company package.

• Supervise Direct Support Professionals and oversee day‑to‑day program operations.
• Implement person‑centered plans, supervisory duties, health care, advocacy, customer engagement, regulatory compliance, and physical environment oversight.
• Work 8 to 16 flexible hours per week in a supervisory capacity; provide direct support for remaining hours.
• Maintain program planning, team meetings, compliance, incident reporting, billing, and utilization documentation.
• Manage health care activities: monitor health, schedule appointments, administer or support medication, maintain medical supplies and equipment, and develop dietary plans.
• Communicate and maintain stakeholder relationships, deliver customer service standards, and train DSPs.
• Recruit, hire, schedule, train, evaluate, and discipline personnel, ensuring safety and compliance with workers’ compensation.
• Handle financial management: purchasing, funds management, billing accuracy, staffing budget compliance, and census management.
• Maintain physical environment, vehicles, equipment, and conduct regular maintenance and repair oversight.
• Perform additional duties as required, including mobile punch authorization for timekeeping.

• Direct Support: work scheduled shifts as a direct support professional.
• Records: document, review individual records, billing, and program documentation daily.
• Program Planning: assist in development and implementation of program plans.
• Team Meetings: attend and assist with routine progress meetings.
• Compliance: assist in maintaining licensing compliance and implementing safety plans.

• General health monitoring, documentation, communication with medical professionals.
• Appointments: schedule or assist with health care appointments and follow‑up.
• Medications: administer or support medication, maintain security, review documentation.
• Medical Supplies & Equipment: purchase, maintain, and train on proper use.
• Dietary Planning: develop menus, purchase supplies, oversee food service consistent with individual plans.

• Maintain professional relations with individuals, families, case managers, and other stakeholders.
• Customer Service: implement customer service standards and train DSPs.

• Recruitment, hiring, scheduling, onboarding, training, and ongoing development of staff.
• Evaluation: conduct annual evaluations and participate in discipline/termination decisions.
• Employee Safety: ensure safety and workers’ compensation compliance.
• Management: lead monthly program meetings, document agendas and attendance.

• Purchasing: acquire supplies and equipment while monitoring cost and accuracy.
• Funds Management: secure and manage individual funds, maintain ledgers and receipts.
• Billing & Utilization: review billing data, monitor utilization, and ensure accurate service capture.
• Staffing: monitor staffing hours for budget compliance.

• Capture daily census, understand performance metrics, and address service disruptions.
• Placements: support location preparations for anticipated placements.

• Vehicle: test drive, inspect, maintain, and train staff in vehicle safety.
• Living Environment: supervise housekeeping, lawn care, and environment maintenance.
• Repair Oversight: arrange and monitor repairs, monitor safety equipment, and replace filters monthly.
• Equipment: monitor and maintain wheelchairs, lifts, and safety equipment.

• Perform other duties as required and support back filling roles.
• Mobile Punch: authorized for timekeeping.

• Manage Direct Support Professionals, complete evaluations, orientation, and training.
• Handle Hires, transfers, promotions, salary changes, discipline, and terminations.
• Resolve employee problems within the scope of responsibilities.

• High School diploma…