Printer Maintenance Associate

Job Title:

Printer Maintenance Associate

Location:

Various locations near Gregg County, TX Job Type: Hourly Consultant

Hours:

8 am to 5 pm, M-F Pay: $19.48/hr

The position will be driving between client locations using your own personal vehicle. Mileage is reimbursed. Valid Driver’s license and MVR Check (no more than one moving violation inthepast three years).

Duties will include maintaining Xerox copiers/printers/Multi-Functional Devices. Candidates may be changing out toner, clearing jams, taking meter reads, keeping inventory, ordering supplies, networking printers and downloading software patches and drivers

Candidates should be tech savvy

• Client Relationship Management:
  Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
• Provide on-going end user training on equipment
• Services Delivery:
  Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities
• Provide IP address support
• Perform basic equipment problem diagnosis
• Point of contact for equipment removal and delivery for onsite support
• Contact service as required (Company and 3rd party)
• Utilize web-based applications as required to include Service Call Handling
• Accurate call reporting on equipment in designated systems
• Remote Service call onsite support Driving (if required for duties)
• Download and install printer drivers on end-user equipment
• Perform printer mapping to PC as required
• Escalate printer network issues to appropriate resource
• Physical as well as remote device management and control
• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.)
• Monitor/apply current software updates/patches On site contact for remote solve resolutions requiring technical expertise
• Non-Xerox device management as required
• Perform remote device monitoring and remote solve (Company Device Management)
• Identify and promote Company Office Solutions
• Pro-actively manage consumables and supplies using the DOS calculator
• Maintain on-site operator replaceable parts inventory
• Collect equipment meter information and submit for billing purposes
• Perform data entry for activity and asset tracking
• Manage and maintain on-site parts inventory using PM4

• Lift and move up to 50 pounds
• Read, write and follow basic English instructions
• Customer service and communication skills
• Ability to manage multiple tasks
• Perform duties with minimal supervision
• Basic equipment problem solving and diagnosis per training provided
• Customer problem resolution including escalation as required
• Coordinate work tasks to ensure fulfillment of SOWs
• Track and report account information as required
• 1-2 years relevant experience resolving customer and equipment printing issues

• Minimum:
  High School diploma or equivalency

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts.

With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate…