Client Relationship Management

Description Service Delivery

• Basic device cleaning and replacement of operator-accessible parts and consumables per equipment specifications
• Break/fix activities account for approximately 70% of role responsibilities
• Provide IP address support
• Perform basic equipment problem diagnosis
• Serve as point of contact for equipment delivery and removal
• Contact Xerox and third-party service providers as required
• Utilise Xerox web-based applications, including Service Call Handling
• Accurately report equipment calls in Xerox-designated systems
• Provide onsite and remote service support
• Download and install printer drivers on end-user equipment
• Perform printer mapping to PCs as required
• Escalate printer network issues to appropriate resources
• Perform physical and remote device management and control
• Configure devices including:
  • oIP addresses
  • oScanning templates
  • oUser access levels
  • oScan-to-file/email settings
• Monitor and apply software updates and patches
• Act as onsite contact for remote resolution efforts requiring technical expertise
• Manage non-Xerox devices as needed
• Perform remote device monitoring and remote resolution through Xerox Device Management
• Identify and promote Xerox Office Solutions
• Proactively manage consumables and supplies using the DOS calculator
• Maintain onsite operator-replaceable parts inventory
• Collect equipment meter information for billing purposes
• Perform data entry for activity and asset tracking
• Manage and maintain onsite parts inventory using PM4

customer service skills, trouble shoot, resolution skills, diagnosis, printing issues, office solutions, apply software updates, data entry, manage non-xerox devices

customer service skills,trouble shoot,resolution skills,diagnosis,printing issues,office solutions,apply software updates,data entry,manage non-xerox devices

• Customer service skills
• Detail-oriented
• Positive attitude
• Ability to lift and move up to 50 pounds
• Ability to read, write, and follow basic English instructions
• Strong communication skills
• Ability to manage multiple tasks
• Ability to work with minimal supervision
• Basic equipment troubleshooting and diagnosis
• Customer issue resolution, including escalation when required
• Ability to coordinate work tasks to ensure fulfillment of SOWs
• Ability to track and report account information as required
• 1-2 years of relevant experience resolving customer and equipment printing issues

• Minimum High School Diploma or equivalent
• Education Verification
  
  Required:
  
  Yes

This position covers the following Texas cities:
Corsicana, Athens, Atlanta, Canton, Carthage, Clarksville, Daingerfield, Gilmer, Henderson, Linden, Longview, Marshall, Mount Pleasant, Mount Vernon, New Boston, Paris, Pittsburg, Quitman, Sulphur Springs, and Texarkana.

The DCA will not travel to all locations every day; some sites may only be visited monthly.

Entry Level

This is a Contract position based out of Longview, TX.

The pay range for this position is $19.48 - $19.48/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Longview,TX.

This position is anticipated to close on Sep 4, 2026.

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