Operations Manager

Who We Are

We’re , one of the fastest growing commerce enablement companies in the world. We provide the digital and physical infrastructure that empowers thousands of leading B2B and B2C companies to unify commerce operations across channels and sell and fulfil anywhere their customers are.

We’re building toward a world where commerce has no bounds. Our enterprise-grade software, services and logistics infrastructure, including our own network of omnichannel fulfillment and distribution centers, enable merchants to navigate an increasingly complex operating landscape and drive efficient growth.

Our goal is to be the global backbone of commerce. To achieve it, we’re looking for entrepreneurial, innovative and determined teammates who are eager to help our growing base of customers simplify their commerce operations and seamlessly reach their own customers, wherever they are. Sound like you? We’d love to hear from you.

• 6,000+ customers worldwide
• 1,600+ employees globally
• 14 warehouses nationwide, totaling over 8 million square feet of space
• Our software lists $10+ trillion in product value across channels
• Our digital and physical operations support $8+ billion in Gross Merchandise Value

• Be brand obsessed:
  Our lives are shaped by the brands we interact with daily. We obsess over the brands we serve, and about the things they care about.
• Think beyond the box: “We’ve always done it that way” is not a phrase uttered often at our office. We create creative solutions to complex problems.
• Don’t give up:
  We learn from our challenges and see them for what they are; great building blocks to an amazing brand story.
• Speak up:
  We communicate clearly and directly because we care deeply. Communication is the bedrock of our community.
• Work together:
  We’ve built a team that prides itself on diversity of thought and background. Collaboration is better with contrast.
• Remember to be human:
  We work hard, but we leave room for the people, places and things that we love.

Onsite:
This position is open to applicants or individuals who are located in or around Longview, TX and able to work 1st shift schedule with flexibility for longer hours based off of business and peak needs.

The Operations Manager oversees daily operations of a fulfillment center, ensuring service to multiple clients (DTC and/or B2B). This leader manages multiple shifts, associates, and ensures all inbound, outbound, inventory, and value-added services meet KPIs.

• Support site-level P&L and ensure financial targets are met through effective labor planning, scheduling, and productivity management.
• Lead and support supervisors across multiple shifts to meet performance metrics including accuracy, units per hour (UPH), and service levels.
• Direct inbound, outbound, and inventory operations to ensure seamless flow and service delivery.
• Partner with clients to maintain high standards of operational performance and customer satisfaction.
• Maintain accurate records of working hours and departmental performance, including cost per piece and accuracy tracking.
• Continuously review operations, recommend improvements, and implement approved changes to drive efficiency and reduce costs.
• Guide shift operations, flex resources as needed, and ensure staffing levels align with budget and departmental needs.
• Manage all aspects of staff supervision including interviewing, training, performance management, and policy administration.
• Foster a collaborative and communicative work environment with clear metrics, consistent policies, and a focus on safety and service.
• Promote and maintain a safe working environment, reporting all incidents and injuries promptly.
• Support ongoing development of resources and processes to improve distribution center operations.
• Perform other duties as assigned.

• Hands-on operator with strong people leadership.
• Excellent communicator and problem solver.
• Motivated by results, efficiency, and client satisfaction.

• 5+ years in warehouse/distribution operations.
• 3+ years managing supervisors/managers.
• 3PL or fulfillment experience
• Experience with WMS, OMS, and data-driven management.