Volunteer Coordinator

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The Choice Hospice Volunteer Coordinator serves as an integral part of the hospice interdisciplinary team acting as the liaison between clinical staff and volunteers, who provide services that enhance the quality of life and the patients and their families. The ideal candidate would have excellent organizational, self management, and communication skills.

• Develop and conduct programs for recruiting, training, and retention of volunteers.
• Maintain documentation that demonstrates viable and ongoing efforts to recruit and retain volunteers.
• Provide training and orientation that is consistent with hospice industry standards and compliance with all local, state and federal laws. Maintain a written description of in-service training provided during the previous 12 months.
• Assess and maintain documentation of volunteers skills and competencies.
• Provide guidance related specifically to individual responsibilities.
• Maintain documentation of the cost savings achieved through the use of volunteers including identification of each position occupied by a volunteer; work time spent by volunteers occupying those positions; estimating the dollar costs the Agency would have incurred if paid employees occupied the position.
• Ensure volunteers provide day-to-day administrative and/or direct patient care services in an amount that at minimum equals 5% of the total patient care hours of all paid hospice employees and contact staff. Ensure volunteers document to prove the value of work being done for patients and families.
• Participate in the care planning process; document on the Plan of Care (POC) for all patients receiving volunteer services; review and document on the individualize POC as frequently as the patient’s condition requires but no less frequently than every 15 days.
• Collaboratively develop and maintain policies specific to the volunteer program. Develop the volunteer program in collaboration with the IDG and administration.
• Demonstrate knowledge of, and ensure compliance with, all local, state and federal laws relating to the recruitment, training & retention of volunteers.
• Establish a public relations program to foster good working relations with the volunteers & the community.
• Promote hospice goals, services and philosophy to ensure quality of care.

Hospice experience preferred, or minimum of two years experience in recruiting, training and supervising volunteers.